Customer Service Sales
Resume:
ANTOINETTE M. JACKSON
****B Parkfield Drive
Austin, Texas 78758
**********.*******@*****.***
OBJECTIVE: To provide my Data Entry-Customer Service/Clerk skills along with my
enthusiastic, outgoing, independent knowledge of
Communication Services to a growing company who in return
can provide me a stable future.
EMPLOYMENT HISTORY:
4/13 - 4/13 Department Of Treasury-IRS (Temporary)
Clerk III - Sort, Seal & Stamp all IRS returns, Candling (scan, open
mail for missed IRS documents, returns, checks, social
security information)
3/12 - 7/12 UPS Innovations (Staffmark-Temporary Agency), Austin, Texas
Mail Sorter - Sort packages by UPS codes & work in Primary to sort FX
flat mail only and deliver totes to specific locations to
be sorted by zip code
11/10 - 11/11 KPI (Key Performance Indicator's), Austin, TX (Temporary
Position)
Customer Service - Profile ADP Clients (Past & Present) in regards to
Benefits, Banking and Accounting Sectors, Data Entry, Lead
Generation
03/08 - 04/10 My Town Media, Austin, TX
Customer Service - Answer incoming calls and process credit
card orders requesting listings for Foreclosed and
Repossessed Vehicles
Antoinette M. Jackson
02/07 - 03/08 Dillard's, Cedar Park & Bee Cave, TX
Customer Service/Sales - Assist customers with complaints, returns
and payments ( shipment of order's placed online or
purchased thru catalog ( inventory ( stock ( floor sales (
cashier
01/03 - 04/07 Jackson Hewitt, Cedar Park, TX
Receptionist - Greet Client's . prepare clients for Tax
Preparation . contact clients if a problem occurs with IRS
. Typing . Filing . Distribute Income Tax Returns with
Proper Identification
2/88-09/02 Hartford Civic Center, Hartford Connecticut
Stand Manager - Over see 2-15 Cashiers, Liquor Distributor, Prepare
food for sale, pizza, hotdogs, sausage, chicken, popcorn.
Distribute and Collect all Cashiers moneybags, Closed out
of inventory, stock
1/88 - 09/02 Connecticut Association of REALTORS, Inc., East Hartford,
Membership Administrator - Maintain IBM Database System
with over 15,000 Real Estate Agents . Assist 32 Local
Assoc. Executives with Annual Dues Billing and Payments .
Process Annual Convention Registration . Update REALTORS
contact information . Multi mass mailing machines . ONYX
Switch board . Assist AE's if a problem occurs with the
Rapattoni Database System used for Real Estate Agents
SKILLS: Customer Service . Cashier . Sales . Stock & Inventory .
Shipping & Receiving . Distribution of Income Taxes .
Receptionist . Process Credit Card Purchases & Payments .
Food & Beverage Sales . Typing 75 wpm . Data Entry . IBM
System 36 . IBM System 34 . IBM DisplayWrite .Windows
WordPerfect Word Processing . Fox Base Switchboard . ONYX
Telephone System . Rapattoni Magic . Numerous Mass Mailing
Machines .Windows Microsoft Access .LAN .Novell NetWare .
Office . MS-DOS . Microsoft Word . SalesForce Database
System
Antoinette M. Jackson
Resume page 3
EDUCATION:
2/99 - 2/99 Techniques PC Training & Development, 49 Welles Street,
Glastonbury, CT
Certificate of Achievement successfully completing
Microsoft Office Fundamentals
5/91 - 8/95 Flatbush Community Technical College, Flatbush Avenue,
Hartford, CT
Certificate Program completed in the following:
Introduction to PC/MS-DOS, Introduction to LAN (Local Area
NetWare) and Introduction to Novel NetWare
8/84 - 4/85 Computer Processing Institute, 111 Ash Street, E.
Hartford, CT
Completed a 9 month course for Data Entry (Graduated Top
of my Class)
9/80 - 6/84 Bulkeley High School, 300 Wethersfield Avenue, Hartford,
CT
High School Diploma (Concentration in Business Studies)
REFERENCES: Personal and Professional References Available Upon
Request
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