Manager Management
Resume:
Zandra Cole
***** ******* ***, ******* ** *****
********@*********.***
Objective
Looking for an opportunity to work from home to utilize my clinical expertise and experience with home
care coding.
Experience
Asera Care Hospice November 2008-
Present
Executive Director, Director Of Clinical Services.
Operational and clinical oversight for provision of quality care, process improvement,
stewardship and growth.
Problem resolution through listening and communication.
Relationship building with internal and external customers.
Provide education to clinical staff for disease and symptom management for the terminally ill.
Function as an RN Case Manager as needed.
Gateway Medical Center August 2007-November 2008
RN Case Manager.
Case management and utilization review for Medicare and all insurance types.
Discharge planning and coordination of services.
Obtain precertification and authorization for insurances as needed.
Amedisys Home Care November 2004-July 2007
Clinical Manager for 150 patient census
Coordination and supervision of multidisciplinary team.
Education and orientation of clinical staff.
Disease management teaching for patients and caregivers.
Episode management, OASIS review for accuracy and coding compliance.
Gateway Home Care May 2003-October 2004
RN Case Manager.
Home visit nurse for 25-30 patients.
Coordinate care with multidisciplinary team.
Code home care charts based on assessment.
Instruct patient/family on disease process management including medications, diet and
lifestyle changes.
Preceptor for new nursing staff and students.
Blanchfield Army Community Hospital March 2002-May 2003
Refractive Eye Surgery Clinic.
Staff RN Labor and Delivery.
Northcrest Medical Center July 2000-March 2002
Staff RN Labor and Delivery.
Cross trained for newborn nursery, postpartum and high risk antepartum.
Provide teaching for antepartum and postpartum patients including self-care, healthy lifestyles,
disease management as applicable, medications, care of a newborn.
University Medical Center October 1997-June 2000
Unit Director for medical surgical ICU.
Staff RN for Labor and Delivery with cross training for nursery and postpartum.
Education
Tompkins-Cortland Community College, Dryden NY May 1981
Associate Degree in Registered Nursing
Skills
HCS-D certified
Attention to detail with a focus on accuracy.
Organized and self directed
Use critical thinking skills to improve service excellence scores, documentation and quality metrics
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