Customer Service Maintenance

Samuel Ogari Nyambweke.

**** ********* **.

St. Joseph, MI, 49085

269-***-**** (H); 269-369-

**** (C)

***********@*****.***

Summary of Qualifications

. IT professional with award winning customer service experience with a

proven ability to provide IT solutions in a variety of technical

environments.

. Successfully taught "Winning through customer service" workshops to NCR

employees in the countries of Kenya, Uganda, Ethiopia, and Tanzania. The

services to customers, NCR profitability in the Region improved so much

that customers requested the same workshop for their own staff.

. Started a computers, accessories sales, peripherals, software packages,

service and maintenance company which is still profitably running since

January 1996.

. For a number of years successfully taught engineers to install and

repair ATMs, Main frames, Personal computers, Printers and other computer

peripherals.

Training and Workshops Summary

. 2007 CISCO CCNA course in Nairobi, Kenya

. 1990 NCR 9800 mainframe maintenance training in London, UK

. 1989 NCR 5070, 5084, 5085 ATMs maintenance course in London, UK

. 1986 Winning through Customer Service trainer course in Harare, Zimbabwe

. 1984 Train the Trainers course in Dayton, Ohio

. 1983 NCR 9100, 9010 Computers maintenance training in Dundee, Scotland UK

. 1980 NCR 250, 2135, 2116, 2140 Cash registers maintenance training in

Dayton, Ohio

. 1979 NCR 8150 computer in Malta

Educational Summary

Nairobi University Nairobi, Kenya

. Bachelor of Science degree in Electrical Engineering (BSC)

Professional Summary

Secant Technologies

Kalamazoo, MI 07/2012 - 11/2012

Network Installation Technician

. Working at Secant Technologies laying Cat 6 and Fiber Optic cables,

terminating them in the cabinet and wall connectors, and testing that the

installation is good.

Yamaha Kalamazoo, MI

05/2012 - 06/2012

Technician

. Worked with Yamaha technician's trouble shooting and replacing break

systems, break switches, and accelerator cables that were failing in all

Yamaha golf carts used in all golf courses in and around Kalamazoo.

Bronson Methodist Hospital Kalamazoo, MI

03/2012 - 05/2012

IT Consultant

. Install desk top computers, laptops, scanners, printers and software

images in their new Electronic Health Care (EHC) System project in the

entire Hospital.

. Involved in Help desk activities of troubleshooting and repairing the

malfunctioning systems that we had installed or upgraded.

Sarun Communication Nairobi, Kenya 01/1996

- 05/2012

Managing Director

. Self started a multi-million shilling Sarun Communication Solutions

Company.

. Sale, maintenance and customer support of brand name computers including

Dell, Compaq, HP and IBM and printers.

. Sale of computer peripherals and accessories.

. Installations and maintenances of computer software packages.

. Installations and maintenances of computer Networks.

. Servicing contracts for a variety of high end mainframe systems e.g. NCR

mainframes, NCR ATMs, High speed printers for Kenya Commercial Bank and

other banks.

. Catering for both personal computer and business machines.

Volunteer work

Bridges to Digital Excellence Benton Harbor, Michigan

05/2008/07/2008

Inspected, repaired computers that were donated to Bridges to Digital

Excellence from companies and individuals, erased hard disks and

reinstalled Windows operating software and other applications and these

were in turn donated to students and families in Benton Harbor who needed

computers but could not afford.

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