Customer Service Office

Candida Mendez

* / *-* ******** **** Strathfield, 2135 Sydney, Australia

Mobile: +61–042-***-****, Email: ************@*****.***

Profile Summary

• Self-motivated and efficient.

• Ability to plan and execute work so as to crack the deadline.

• Advanced knowledge of Microsoft Office programs (Word, Excel, and PowerPoint).

• Experience with maintaining office budget.

• Can do attitude and ability to work in a team.

Skills

• Ability to work with several operating systems (windows 98, XP, 2007).

• Taking active participation in process improvements and automations.

• Ability to organize work so that all the deliverables are smoothly executed.

• Excellent client co-ordination and management skills .

• Good research, numeracy and analytical skills .

• Tracing out the issues faced by the team members and providing appropriate solutions to them.

Employment History

Brij Tabs & Confidential Imaging (Wynyard): August 2012 to Present

Position: Office Admin.

Responsibilities:

• Manage office operations to ensure efficient office environment.

• Manage accounts receivable/payable and reconcile accounts on MYOB.

• Manage relations with clients.

• Set up computer and other requirements for new employees.

• Order office supplies.

• Manage the general office including purchase of office supplies, answering incoming calls and

responding to general emails.

St Joseph’s Convent Sr. Sec School: 2008 – 2011on

Position : Teacher

• Prepare course materials such as syllabi, homework assignments, and handouts.

• Prepare and deliver lectures to students on topics such as children's literature, learning and

development, and reading instruction.

• Initiate, facilitate, and moderate classroom discussions.

• Evaluate and grade students' class work, assignments, and papers.

• Keep abreast of developments in the field by reading current literature, talking with colleagues,

and participating in professional conferences.

• Collaborate with colleagues to address teaching and research issues.

• Compile, administer, and grade examinations, or assign this work to others.

• Maintain student attendance records, grades, and other required records.

• Conduct research in a particular field of knowledge and publish findings in professional journals,

books, or electronic media.

• Participate in campus and community events.

• Maintain regularly scheduled office hours to advise and assist students.

Reporting:

• Marking students’ homework and classwork.

• Answering student queries relating to classwork/homework.

• Preparing daily report.

• Present a feedback of the parents – teacher meet to the Principal.

• Solve the queries of the children, parents and staff.

• Present a record of individual behaviour in class.

• Evaluate the current scenario with the past.

Achievements:

• Awarded by full attendance at work.

• Rewarded for good services provided in school.

• Awarded best teacher for chorography and play.

Shradha Nursing Home Hospital, India: June 2006 – April 2008

Position : Office Admin.

• Complete accounting functions for transactions.

• Investigate and reconcile discrepancies when they occur.

• Handling cash and credit card related transactions.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints,

and comments, as well as actions taken.

• Confer with customers by telephone or in person to provide information about products and

services, to take or enter orders, cancel accounts, or to obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

Reporting:

• Preparation of daily reports.

• Answer telephone inquiries from outpatients and Medical stores regarding the status of units and

other service issues.

• Assist with new employee training including Company policies, services, financing options and

register operations.

Achievements :

• Quality assured management of relationships with Medical Representatives.

• Breaks resolution within agreed time frames.

• Appreciated for the training to new team members.

• Customer service office for sales and marketing.

Education

• Govt. Arts & Science College, Vikram University, Ujjain (M.P) India

Masters in English Literature Graduated: May 2010

• Shri Sai Institute Of Technology,Vikram University,Ujjain (M.P) India

Bachelor in Commerce Incorporating Computer Application Graduated: May 2006

• St Joseph’s Convent Senior Secondary. School, Ratlam (M.P) India

Higher School Certificate Graduated: May 2003

References

• Rekha Harbour (Supervisor) St Joseph’s Convent Sr. Sec School : +91 -997-***-****

• Dr. Smita Sharma (M.B.B.S) Shradha Nursing Home Hospital : +91 -942-***-****

Contact this candidate