Customer Service Sales
Resume:
YOGESH GARG
Toronto, ON, M3J 1K6
************@*****.***
Phone 416-***-****
Dynamic and reliable professional with extensive experience managing in customer-driven dynamic
industries.Proficient in Sales and Customer Service initiatives, with a proven ability to work effectively with
positive results.Highly motivated and efficient with a valuable track record in achieving organizational
goals and delivering world-class customer service. Strategic thinker and effective decision-maker,
recognized for ability to lead productive teams and exceed sales and customer service goals. Proactive,
results-oriented with excellent interpersonal and communication skills.Experienced in working with
different teams and individuals at all levels from diverse cultural and socio-economic backgrounds.
Core Competencies
Customer Service • Client Relationship Management • Finance • Sales • Administrative Functions• Time
Management • Leadership • Staff Training & Development
PROFESSIONAL EXPERIENCE
THE SOURCE (BELL CANADA), TORONTO, CANADA
Senior Sales Executive [Mar 2010- Till Date]
The Source is a well known electronic retail company in Canada. It is a subsidiary of Bell Canada and has
more than 800 locations all over in Canada. The headquarters of The Source is in Barrie, Ontario. The
Source currently stocks a wide array of products. Most of the products are consumer electronics,
including: Computers & computer accessories, Televisions, DVD&Blu-ray Players, Home Theater
Systems, Clock Radios, Cellular Phones, Cordless & Corded Home Phones, Toys, SiriusSatellite Radio,
Console Gaming Equipment, Cabling Solutions (such as HDMI, DVI, RCA, Component, Composite, VGA,
S-VIDEO, USB, SERIAL, etc.), Bell& Virgin mobile devices, and mobile products & Bell TV, MP3 Players
(iPod, Sony Walkman), as well as a large selection of headphones including the Monster, Sony
&Sennheiser .
Roles & Responsibilities
• Assisting in the implementation of strategies to achieve the store’s sales and profit budgets.
• Providing excellent customer service and coaching Store Team accordingly
• Managing the store based on the company policies.
• Comply with all head office requests (through the Source intranet communication system) regarding
all store operations (i.e. price points, visual merchandising, marketing, payroll, human resources, etc.)
• Performing sales related duties as directed by the Store Manager
• Processing cash/credit/debit purchases at register using a Point of Sale (POS) system
• Comply with policy and regulations as per the company employee manual with regards to integrity
and loss prevention.
Responsible for sale and customer service.
Maintain Store’s computer network setup.
Organize and display store products and ICST for other store
Participate in mobile phone activation for Bell and other Digital cable.
Work independently or in a team.
Demonstrate products and the benefits for Store Credit Card.
Provide excellent service assuring customer satisfaction.
• Make every reasonable effort to satisfy customer demands while maintaining customer satisfaction
and goodwill at all times.
AMERICA ON LINE (AOL), BANGALORE, India [Mar 2008 - Jan 2010]
French Language Moderator
AOL is an American global Internet services and media company. The company was based in Northern
Virginia. It is currently headquartered at 770 Broadway in Manhattan, New York City. Founded in 1983 as
Quantum Computer Services, it has franchised its services to companies in several nations around the
world or set up international versions of its services. Community Action Team of AOL France was
responsible for monitoring the online chat and message board.
Roles & Responsibilities
• My responsibilities were to keep checking the message boards & Online chat on AOL France.
• My responsibilities were to keep monitoring AOL France website. If any user who was breaking
the condition of services. We used to give the warning for first 3 times & after that we used to
delete the account of particular user.
• I had to reply to users if they had any problem to access their account.
• Worked on the shift based system and provide the escalation report to the manager.
• Generated the reports based on logs on user’s warning and deleted accounts.
ESTERO LINGUA, New Delhi, India [Aug 2006 – Feb 2008]
French Language Associate
Estero Lingua based in New Delhi, India. The company deals in tourism management & foreign language
translation. I used to do translation there from English to French & vice-versa.
Roles & Responsibilities
• I used to do the translation from French to English & vice-versa.
• I used to contact to the French clients through email and phones who come to India for traveling
as we were responsible to arrange all the facilities for them.
Education and Certification
• Bachelor of Arts from Kurukshetra University, Kurukshetra, India
• 3 years French Language course from Alliance Française, New Delhi, India
• German Language course from Indian Tourist Ministry, New Delhi, India
• 6 month E-Connect computer course from Zap Infotec, Chandigarh, India
• Microsoft Certified System Engineer (MCSE)
• Language Known: English, French, German, Hindi, Punjabi
ACHIEVEMENT
• Best performance award for SLA meet.
• Best Sales Associate of FY 2011
Contact this candidate