Quality Control Technical Support

FRANK VANG

**** * ***** ****

El Cajon, CA *****

Phone: 619-***-****; 714-***-****

Email: *****-****@***.***

OBJECTIVE

I am an ambitious, experienced, and hard-working individual seeking to

obtain a Technical Support position.

EXPERIENCE

US Army Reserve

68J - Medical Supply Specialist Bell, CA

04/08 - Current

Set up network medical supply ordering system

Performed requisitions, receipts, inventory management, storage,

preservation, issue, salvage, destruction stock control, quality control,

inspection, packing and accounting of medical supplies and equipments

01 IT Inc.

Desktop Support Analyst Orange, CA 11/10-

04/11

Serve as a sole IT Technical presence for multiple sites

Managed servers, including e-mail, print, and backup servers

Field incoming help requests from end users via both telephone and e-mail

in a courteous manner

Hands-on fixes at desktop level and beyond, includes installing, upgrading

software and hardware

Performed post-resolution follow-ups to complete requests

Executed testing and implementation of new applications

Performed and administered weekly backups

Performed analytical and technical support for all end users

Perot Systems

Desktop Support Analyst Orange, CA

05/06 - 05/10

Resolve Helpdesk tickets via Remedy

Worked on assignments requiring considerable judgment and initiative

Understand implications of work and make recommendations for solutions

Document system problems and resolution for future reference

Interact with vendors to facilitate repairs of hardware (printers, servers,

laptops, and desktops)

Planned, installed, and tested less complex vendor-supplied computer system

Perform image builds for use on all desktop systems

Provide on-site troubleshooting of desktop, printers, and/or server related

technical issues

Perform desktop and laptop system deployments including hardware and

software

Support phone additions, moves, and changes

Provide weekly written updates on status of current calls, open issues, and

projects

EDUCATION

Southern California Institute of Technology

Bachelor's Degree in Computer Science Anaheim, CA

May 2006

CompTIA A+ (2009Edition)

https://www.certmetrics.com/comptia/public/verification.aspx?code=4Y7X7VQBPL

VEQSRB

Currently working on PMP Certification

Contact this candidate