Customer Service Sales

Location:

Posted:

May 31, 2013

Erick L. Simmons

Objective

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well

with people.

Skills Profile

- Mastery of Microsoft office programs. (Word, excel, PowerPoint, access, outlook)

- Ability to multi-task using several operating systems including windows, internet explorer and mac OSX

- Proven track record of achievements of sales in customer service role.

Employment History

Sales consultant, Prime Communications 11/1/2011 present

Jacksonville, FL

- Greets customers, offers solutions and provides excellent customer service in a retail environment.

- Multitasks through multiple systems while interacting face to face with customers.

- Works in a team to provide customers with the best experience while meeting quotas.

Sales and service rep, Convergys Corp. 4/1/2010 11/1/2011

Jacksonville, FL

- Handles questions from customers in a call center environment addressing billing, upgrades and troubleshooting in a

professional & timely manner.

- Effectively communicates between team members, customers & account management team.

- Handles calls in a call center environment while striving to meet quota.

Senior sales consultant, Noble Communications 8/1/2008 4/1/2010

Jacksonville, FL

- Interacts with customers & provides prompt customer service to all customers to help meet quota.

- Educates and engage customers though product demonstrations.

- Stays up to date on all new products, services, & promotions carried by AT&T

Sales Consultant, RadioShack 8/1/2007 8/1/2008

Jacksonville, FL

- Offers customers cutting edge electronic solutions in a friendly, confident manner.

- Providing excellent customer service to multiple customers while meeting quotas.

- Execute standards of store operations including stocking, cleaning, merchandising, ect.

EDUCATION

- Student, Florida State college of Jacksonville, Jacksonville, FL