Engineer Technical Support

Loi Duong

* **** **** ***** **

Murray, UT *****

Phone: 801-***-****

E-mail: *******@*****.***

IT and Administrative Professional

Education and Certification

Bachelor of Information Technology (University of Phoenix)

A+ Certification

MCP, Microsoft 2000 Certified Professional

1

Experience:

E-commerce Consulting

• (11/2012 – 4/2013) Draper UT

Programmer

1 Develops a lead generation program in PHP/Mysql /Javascript/JQuery

2 interacts with InfusionSoft CRM to generate leads

3 Maintain networks and computers running effciently

4 Update software for anti-virus, Microsoft products, and etc.

5 Create and Update websites using Moodle

6

Credit Union Data Processing

• (2004 - 2007) Farmington, Utah

Programmer / System Administrator:

7 Develops software for Credit Unions in Business Basic

8 Answers incoming calls from the Credit Unions

9 Configured and maintained Sonicwall firewall routers for Credit Unions

10 maintained IBM RS/6000 for Credit Unions

11

Osborne’s Engineering Supply, Inc.

• (2001-2004) Riverton, Utah

System Administrator / Service Manager:

12 Maintained 10+ workstations and 3 servers (Windows2000/SBS2003, Exchange 5.5, and SQL 7.0).

13 Proficient in Active Directory, DHCP, DNS, WINS, and etc.

14 Designed and built computer according to customer needs.

15 Trained employee with new software and other updates.

16 Scheduled and serviced customers with computer, printer, plotter, network, and large format printer.

17 Setup printers and plotters in Autocad 200x/14

18 Configured and maintained Cisco 678 modem.

Implemented and maintained a Multitech RF550VPN router.

19

FILA Golf

• (1999-2000) Draper, Utah

Senior Network Administrator:

• Maintained 50+ workstations and Macs.

• Maintained 5 servers (Proxy, Exchange 5.5, SQL 7.0, File/print, E-commerce.

• Maintain two proprietary software programs (Navision and Visualflex).

• Configure and maintain Cybercash software (IC Verify).

Computer Education Specialist

• (1999-2000) Murray, Utah

Network Administrator:

• Maintained 150+ network computers and Macs.

20 Maintained 4 servers (File/Print, Exchange 5.5, FaxRight, Proxy).

• Ensure that equipments are available for the instructors to teach.

• Support employees with any hardware/software issues.

• Configure and maintain Cisco 675 modem.

• Taught A+ certification boot camp.

Sundance Film Festival

1 (2000-2000) Park City, Utah

Assistant Network Administrator:

Installed 50 workstations with Citrix Metaframe with NT 4.0, then supported and maintained for end users

software and hardware needs.

Packard Bell

• (1996-1999) Magna, Utah

Team Lead Technical Support Engineer:

Worked as the team lead technical support engineer for 15 engineers supporting the NEC and Packard Bell

PC’s. Diagnosed and repaired computer hardware/software issues.

Technical Training:

Advanced Technical Center, Murray, Utah

Microsoft Windows 2000 Training

Computer Education Specialists, Inc. Murray, Utah

Cisco routing and switching course.

Microsoft networks and operating systems course.

CompTia hardware and software technical support course.

Novell Networks Training

References:

Upon Request

Contact this candidate