Customer Service Technical Support

Jason Ridgeway

**** ********

West Bloomfield, MI 48322

Home 248-***-****

PROFILE

Intuitive and Results-Oriented Customer Service Representative

. Demonstrated effectiveness working in fast-paced and stressful

environments.

. Earned reputation as a taskmaster by improving overall productivity.

. Computer skills include Microsoft Office (Word, Excel, and Outlook),

Xlite, Skype, Five 9 and Echo Call Assistant.

AREAS OF EXPERIENCE

. Assessing needs . Processing / expediting

orders and requests

. Managing client relationships . Arranging shipping/delivery

. Arbitrating and resolving problems . Prioritizing time / projects

. Maintaining controls . Professional Fundraising

. Researching / analyzing information . Generating / maintaining /

distributing reports

. Attending meetings . Ordering / managing supply

inventory

. Training personnel . Seizing opportunities to up sell

and cross-sell

EXPERIENCE

Yellow Pages, Southfield, MI

2013

Inside Sales/Client Services

Managing up to 80 to 120 inbound and outbound calls a day

* Cold calling new business for ad sales

* Researching and designing ad listings in Yellow Pages in the book as well

as online listings

* Creating new accounts in Excel systems for new clients

Associated Community Services, Southfield, MI 2010 to 2013

Professional Fundraiser

Provide customer service and inspire new supporters to donate in addition

to developing and maintaining existing relationships. Communicating with

donors on the phone and electronically raising community awareness of both

local and national charities, drawing attention to the efforts and results

of each organization. Managing and updating databases to record donor

contact and preference information.

Alpine Access, Home Based Employment 2011 to Present

Customer Service and Technical Support Representative

Served as a representative for TurboTax, supporting thousands of new and

existing customers. Ensured compliance to regulations. Assisted customers

in logging on and getting into database. Worked with customers to create

user names, passwords, and access. Utilized TurboTax software, the internet

and other resources provided to document steps taken and resolve problems.

Notified users regarding changes in applications.

. Offered step by step assistance for clients to complete and file

accurate income tax returns

. Processed requests which included ordering, upgrades, cancellations,

refunds, password resets and security. Entered daily message board

updates which provided team members and managers with information on

application changes

LenderLive, Troy, MI 2010

Data Analyst

Processing and reviewing mortgage loan modifications

. Collecting and organizing data from a variety of mortgage sources,

tools and documents

Rochester Housing Authority, Rochester, NY 2004 to 2010

Security Officer

Responsible for monitoring public, city, county and private areas, while

ensuring the safety of pedestrians, students, contractors and employees

. Accurate record keeping, closed circuit and radio communication with

management and local law enforcement

. Filing, generating and maintaining reports

. Assisted with new hire training process

Sutherland Global Services, Henrietta, NY 2008

Technical Support

Provided technical support and customer service for business payroll

company (ADP). Assisted businesses with software setup and step by step

troubleshooting to resolve program issues. Completed client requests such

as order taking, software cancellations, password reset functions and other

needs

Regional Transit Authority, Rochester, NY 2003 to 2006

Customer Service Specialist

Direct dealings with businesses, schools and bus patrons either by phone

via call center or in public outings. Responsible with staff training and

guest relations

. Assisted with ordering, refunds, route changes and special needs

requests

Bob Evans, Rochester, NY 1998 to 2002

Cook

Supervised kitchen staff and prepared quality food for customers and team

members.

. Demonstrated ability to stay focused in high volume, fast-paced

situations individually and with a team

. Kept precise and accurate inventory of incoming and outgoing food and

food handling products

EDUCATION

Family Learning Center, Rochester,NY 2005

G.E.D

Monroe Community College, Rochester, NY 2004

Skill assessment and testing programs

Contact this candidate