Customer Service Software

Joe T. Perry

*** ********** ********* ******, **** 43612 419-***-**** **********@*****.***

Objective:

To obtain a position within a professional environment that enables me to maximize and advance my education, vast skill

set and varied work experience

Skills:

Operating Systems Networking

Windows XP/Vista/7 Subnet Masking

Linux IP Addressing

Server 2008 LAN/WAN Protocols

Router Configuration: Cisco, Belkin, Linksys

Hardware

Dell, Hewlett Packard GUI Applications

USB adapters Ethernet Drivers

Drive Mapping

Software

Microsoft Word, Excel, PowerPoint, Exchange Customer Service

VMware Strong written and oral communication skills

Strong ability to patiently assist customers with

Security

Norton diagnosis and problem resolution

Avast Internet Security

Education:

Associate of Applied Science in Computer Network Systems

ITT-Technical Institute - Maumee, Ohio

Date of Graduation: December 2012

GPA: 4.0

Perfect Attendance

Member of the National Technical Honor Society

Courses taken:

Introduction to Computer Programming Linux Operating System

Microsoft Network Operating System I Linux System Administration

Microsoft Network Operating System II Networking Application Services and Security

Microsoft Desktop Operating System Network Standards and Protocols

Database Development WAN Technology and Application

Introduction to Personal Computers Introduction to Information Systems Security

Professional Experience:

NextSource Inc - contracted to BASF Corporation - Whitehouse, Ohio 2011 to 2013

SOFTWARE TESTER

Conducted software compatibility tests with programs, hardware, operating systems, or network environments.

Installed and configured recreations of software production environments to allow testing of software

performance.

Documented software defects, using a bug tracking system, and reported defects to software developers.

Documented test procedures to ensure reliability and compliance with standards.

Identified, analyzed, and documented problems with program function, output, online screen, or content.

Investigated customer problems referred by technical support.

Monitored bug resolution efforts and tracked successes.

Tested system modifications to prepare for implementation.

Joe T. Perry 419-***-**** page 2

Antonio Sofo & Son Importing - Toledo, Ohio 2009 to 2011

WAREHOUSE WORKER

Loaded or stacked containers or products

Weighed or counted products

Led crew in crew leader absence

Ballas Collision Center - Toledo, Ohio 2008

ESTIMATOR

Estimated damages and scheduled customer vehicles for repairs

Created Repair and Purchase orders and delegated jobs to technicians

Boerger Appraisal Service -Toledo, Ohio 2006-2008

APPRAISER

Estimated damages to vehicles after an accident for insurance companies and wrote estimate for repair

Appraised customer vehicles for fair market value

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