Technical Support Manager
Resume:
Annette Metietse
Baltimore, MD 21215
***********@*****.**
OBJECTIVE
Position using my skills and knowledge, satisfied customers, help the
company grow and learn more in the field.
EDUCATION:
TESST College of Technology, Beltsville MD graduate with a GPA of 3.94
Associate Degree of Applied Sciences in Network Information System
COURSES STUDY
Network Infrastructure
•
Workstation
•
Server 2003
•
Directory Services
•
Hardware
•
PC operating systems and Software
•
Managing a Network
•
Securing a Network
•
Network fundamental
•
Basic work with Active Directory
•
AWARD: 4 Perfect attendance Awards, President List
Microsoft Certified Professional XP and Server 2003, A+ Certified, NET+
LANGUAGES: English, French and Spanish
SKILLS
Active Listening Give full attention to what other people are saying
•
Active Learning
•
Diagnose hardware problems
•
Maintain and administer computer networks
•
Install Windows XP, Server 2003
•
Install Windows Vista
•
Install Active Directory
•
Configure DHCP, DNS
•
Exchange server, know Group Policy Object
•
Create Users Accounts, OU, Join Domain
•
Troubleshoot hardware and Software problems
•
Hardware, operating systems
•
Directory services
•
Create a startup disk
•
Web page
•
Work with Windows Vista
•
RDP, VNC, Dame ware, Telnet, VMware
•
Microsoft Exchange
•
Setup outlook
•
Extended schema
•
NT Backup
•
Backup exe
•
MS Virtual Server 2005
•
Prepare for careers in network operations and computer technical
•
support fields
Virtualization
•
WORK EXPERIENCE
Sapphire Technologies
February 2010 Present
Technical Support Specialist with GXS (Global Exchange Services)
• Provide Electronic Data Interchange (EDI) technical support for
English, French and Spanish speaking customers.
Responsible for assisting customers with inquiries regarding
•
EDI data and tracking files passing through VAN’s (Value Added
Networks).
Provide assistance with adding trading partners, relationships
•
and setting up new mailbox as requested per customer.
Assisting customers with changes to their accounts, password,
•
connectivity such as SSL, SSH, VPN…and technical issues.
Respond to phone and email requests, and generated tickets.
•
PCN Strategies
August 2008 January 2010
Help Desk Tier 1 with the District of Columbia Public Schools and
DC Board of Elections
Connect windows PC and printer.
•
Install printer and antivirus.
•
Connect Mac’s computers and install antivirus.
•
Make sure that the computer name is correct and add him to the domain.
•
Run the LANDesk report.
•
Make sure they can log on.
•
Resolve problems that clients may have with their computer.
•
Connect PC to the internet.
•
Install voting machines.
•
Making sure that voting machines are working fine.
•
Data entries
•
Run test on voting machines
•
Help customers through voting process.
•
Troubleshoot voting machines.
•
Setting up machines for elections day.
•
Taking the voting machine down and getting them ready for shipping.
•
Run inventory test on machines and after elections day transfer data on
•
server.
Patient Care July 2004 July 2008
Home Health Aide
Perform health care related tasks, such as monitoring vital signs and
•
medication, under the direction of registered nurses and
physiotherapists.
Administer bedside and personal care, such as ambulation and
•
personal hygiene assistance.
Prepare and maintain records of client progress and services
•
performed, reporting changes in client condition to manager or
supervisor.
Conway clothing Store
April 2003 July 2004
Sales Associate
Recommend, select, and help locate or obtain merchandise base on
•
customer needs and desires.
Answer questions regarding the store and its merchandise.
•
Describe merchandise and explain use, operation, and care of
•
merchandise to customers.
References Available Upon Request
Contact this candidate