Customer Focus, Administrative, Supervisor
Resume:
Oceia Hollingsworth
E mail: *******@***.***
OBJECTIVE
To expand my expertise within my job industry, continuing to exhibit exceptional work ethic and building on my educational,
professional, social and creative skills to the benefit of the company.
WORK EXPERIENCE
In Room Dining Supervisor
December 2011 – present
Hilton Americas – Houston Houston, TX
Food and Beverage Production
Supervises the room service personnel to guarantee that the service of all meals and beverages is impeccable, ensure that
orders are taken correctly, courteously, without delay and in keeping with the required standards of the hotel and
department. Be available to help facilitate the fast expedition of orders, particularly during peak periods. Oversee the
accurate billing of services in accordance with current hotel's concepts, practices, and procedures To handle client
hospitality functions and ensure that all necessary arrangements are made so to be carried out smoothly to the complete
satisfaction of the To ensure that all stocks and supplies are timorously ordered, correct stock levels maintained and stock
stored under optimum conditions. Maintain effective communications among team members by holding regular departmental
meetings to impart information. Hold regular on the job training and coaching sessions to certify that staff can perform their
duties correctly. Administrative duties such as preparing and maintaining labor, expense and revenue reports, employee
attendance, scheduling, overtime management and corrective action, conducting biweekly payroll reports, maintaining a
daily report of in house events and guest complaints, also noting what action are taken to exceed expectations. Leads and
directs the work of others.
Maitre’d
September 2007 – December 2011
Hilton Americas Houston Houston, TX
Food and Beverage Production
This position is in control of restaurant reservations, customer service, accurate seating of guests and rotation of server
sections. The main duty is assisting all callers with making dinner reservation, obtaining information about our restaurant or
booking our restaurant for a private event. Performance of administrative duties are required including collecting payment
authorization for events, faxing/emailing invoices and receipts, scanning/copying documents for marketing folders and
backup filing, email correspondence and following up with client requests. When called upon I have assisted with running
food and taking orders, creating forecasted labor verses revenue weekly budget, team member scheduling, payroll and
overtime monitoring and incentive tracking for team member contests. This position requires training of new staff in both
hotel and restaurant rules and regulations.
Customer Service/Fitting Room Representative
July 2006 September 2007
Ross Stores, Inc. Houston, TX
Retail
Responsibilities for these positions included greeting guests with a smile and friendly hello, displaying a professional attitude
and having profound communication skills, assisting customers with locating items and running item price checks. This
occupation helped me gain excellent cash handling skills. I also worked in the stock room unloading inventory, checking it for
quality and getting it ready to be placed on the floor for purchase. I helped with inventory mark downs and organized the
floor merchandise into proper departments and size groups to create the most pleasant shopping appearance. I worked in
the fitting rooms assisting customers with trying on items and giving a helpful opinion when asked.
EDUCATION
Texas Southern University 2004 – 2010, Houston, TX
I have obtained a GPA of 3.0. Throughout my years of study I have proven to be diligent.
Clear Creek High School 2002 – 2004, League City, TX
I graduated among the top 20% of my class.
CERTIFICATION
Bachelor's Degree
May 2010
Texas Southern University
I have obtained a profound amount of skills in various programming aspects, such as C++, Java and many Windows based
applications that make me a great candidate for entry level and/or internship opportunities. I am dedicated, excellent in
multitasking, a fast learner and great team player.
PROFESSIONAL MEMBERSHIPS / AFFILIATIONS
National Society of Black Engineers (NSBE)
HONORS & AWARDS
I am a proud recipient of an Honors' List and Presidents' List award for maintaining a 3.0 and above for my senior year in
undergraduate studies.
REFERENCES
Icenique Beard
Beautique Salon and Spa
Personal
Juevette Johnson
Hilton America Houston
Professional
Erica Roberts
Chase Bank
Professional
Contact this candidate