Engineer Technical Support

Jacques L. Ouellet, MCSE, MCP

*** ********** ****

Leominster, MA 01453

Phone: (978) 235 - 4408

Email: *******.**@*****.***

Languages: English and French

INFORMATION TECHNOLOGY SKILL SET

Operating Systems: Windows 2008 / 2003 / 7 / XP, Linux, Sun Solaris,

UNIX

Hardware: Servers, Workstations, PC Desktops, Hubs, Switches, cat5e

Backups, WatchGuard Firewall, Routers, Cabling, NetApp

Egenera BladeFrame, HP BladeSystem C7000, DataCenter

Software Applications: MS Office 2007 / 2003, MS Outlook, Citrix XenApp 5.0

Symantec Anti-Virus 11, VMware 4, Citrix XenServer 5.6

Dantz Retrospect Backup 5.6, Veritas Backup Exec 10.0

CA ArcServeIT 6.61, Hummingbird Exceed / Maestro NFS

MS TechNet, Symantec pcAnywhere, Norton Ghost 2003

Database Systems: SQL Server 2008 / 2005, Ingres Relational DB, MS

Access

Internet: MS Internet Explorer 8, MS Exchange 2010 / 2007 / 2003

MS Proxy, MS IIS, TCP/IP, VOIP, Active Directory, SMS

Networking Technology: Networking Essentials CERTIFIED

Windows NT 4.0 Workstation CERTIFIED

Window NT 4.0 Server CERTIFIED

Window NT 4.0 Server in the Enterprise CERTIFIED

MS TCP/IP on Windows NT 4.0 CERTIFIED

MS Exchange Server 5.5 CERTIFIED

EMPLOYMENT HISTORY

Cambridge Health Alliance, Somerville, MA December 2010 - Present

Senior Systems Engineer

. Maintain Egenera BladeFrame virtual servers also Citrix XenServer 5.6

with XenCenter and VMware

. Responsible for the IT support and development, implementation of

Symantec Enterprise Vault e-mail archiving solution and Internet

Messaging System with Exchange 2010 on HP Blade System C7000

. Provide technical guidance and direction in defining the technology

architecture for systems and applications on server upgrade project with

database failover clustering with SQL Server 2008 R2

. Responsible for balancing and understanding of key business drivers and

leveraging enhance administrative and clinical operations on server

migration to virtual machine

. Work in a highly collaborative manner with other senior staff and IT

managers in outlining technical strategy for selection and implementation

of new systems

. Add/Move server names in Active Directory into Organizational Units and

Group Policies

. Support 300-350 server environment of which about 175 virtual servers are

Citrix XenServer based

. Design build, installation and configuration of Citrix virtual servers

with Microsoft Windows 2008 R2

. Perform installation, maintenance and support of system software,

hardware and network infrastructure

. Installed centrally managed applications using Citrix XenApp and stream

deployments to user desktop

. Monitor mission critical Enterprise systems using Ipswitch performance

and network monitoring tools

Jacques Ouellet Page 2

EMPLOYMENT HISTORY (Cont'd)

InfraReDx, Burlington, MA April 2010 - September 2010

Network Systems Administrator

. Analyze, administer and maintain voice, video and data communication

networks

. Monitor system performance and provide security measures, troubleshooting

and maintenance as needed by using SolarWinds network monitoring tools on

daily basis

. Perform virtual server upgrade from physical hardware to virtual machine

VMware

. Assist active directory users to diagnose and solve data communication

problems

. Complete planning and implement Microsoft Exchange 2007 migration from

2003

. Research and implement systems, network configurations and network

architecture, including hardware and software technology with driver

updates on HP Blade C7000

. Design build, install and configure VMware servers with Microsoft Windows

2008

. Develop and write procedures for installation and troubleshooting of

communication hardware and software

Haley & Aldrich, Boston, MA January 2010 - February 2010

Network Engineer (contract)

. Travelling to corporate offices nationwide to set up and upgrade

networking equipment

. Unboxing and racking new power-over-ethernet switch and reorganizing

cabling

. Setting up HP switches, racks, power and connecting them on the office

network

First Wind, Boston, MA September 2009 - December 2009

Technical Support Specialist (contract)

. Participate in change management system, incident review and root cause

analysis

. Perform network and systems maintenance, tuning, troubleshooting and

administration

. Workstation configuration, standardization and deployment with Symantec

Ghost cast

. Applying operating system critical updates, patches and security

configuration changes

. Management of servers and workstation backups, archiving and anti-virus

solutions

. Installing and configuring new hardware and software on computer

equipment

Georgia Pacific, Leominster, MA July 2008 - May 2009

Technical Analyst/Desktop Support Specialist (contract)

. Provide local and remote support for network infrastructure end-users and

desktops

. Ensure that all systems are compliant with corporate policies and

security updates

. Available 24/7 as on-site and after-hours queue to respond to technical

issues

. Participate in Cisco VoIP phone system upgrade from Avaya Merlin Legend

PBX

Lahey Clinic, Burlington, MA October 2007 - March 2008

Network Engineer (contract)

. Support and maintain mission critical network servers in centralized data

center

. Responsible for assembling new server racks and cabling based on specific

guidelines

. Restore system images stored on RIS server to new servers using F12 key

at PXE boot

. Perform remote assistance and technical support to high availability

network servers

. Resolve hardware and software issues with manufacture clients and

troubleshoot

. Document server specifications and equipment labeling for inventory

purposes

Jacques Ouellet Page 3

EMPLOYMENT HISTORY (Cont'd)

Fidelity Investments, Boston, MA July 2007 - October 2007

Desktop Support Specialist (contract)

. Provide remote technical support to internal staff and contractors in

multiple locations

. Resolve technical issues that are reported by the users in the problem

ticketing system

. Prepare and install computers with hardware and software to meet

corporate standard

Lexi-tech International, Ottawa, Ontario July 2006 - June 2007

Technical Specialist

. On-site technical support, computer installation, troubleshooting and

problem solving

. Monitor network, configure applications and support all network operating

systems Windows Server 2003 / Windows XP Professional / Windows 2000

Professional

. PC hardware and software installation, configuration and testing

IBI Group Architects and Engineers, Ottawa, Ontario April 2003 - June

2006

Network Administrator

. Procurement, configuration and installation of Windows 2000 / XP

Desktops, Servers

. Ensure that all 2000 / XP computers are compliant with security updates

patching and virus protection policies

. Maintain backup and restoration procedures using Veritas Backup Exec for

2000 / XP

. Perform maintenance of desktop systems including OS installation,

application support and hardware repair

. Install and configure Autodesk AutoCAD & Revit Architecture / Civil

Design 3D optimized for architects and engineers

. Responsible for overall network security requirements for 2000 / XP

environment

. Provide daily monitoring and performance tuning of mission critical

servers

. Responsible for all Hardware and Software inventory documentation

Numerical Technologies, Ottawa, Ontario April 2002 - November 2002

Network Administrator (contract)

. Upgrade all Laptops and Desktops from Windows NT and 98 to Windows 2000

. Build dual-boot laptops with Windows 2000 Professional and Red Hat Linux

7.2

. Install VPN client software on remote clients and test connectivity

between locations

. Troubleshoot Windows, networking, mail client issues and provide end-user

support

. Create images of all computers in the company with the use of Norton

Ghost 2001

. Deploy Windows 2000 active directory domain migration for users and

computers

Rewind Technologies, Ottawa, Ontario May 2001 - December 2001

Network Administrator

. Install, configure, support network operation systems Windows 2000 / NT /

98

. Participate in a Microsoft Exchange 2003 migration from version Exchange

5.5

. Install new hardware and software as required and solve technical

problems

. Research, configure and test backup server systems

Jacques Ouellet Page 4

EMPLOYMENT HISTORY (Cont'd)

IBM Canada, Ottawa, Ontario December 2000 - March 2001

Service Desk Agent / Technical Specialist (contract)

. Support public works government employees

. Perform remote administration of client workstations

. Receive phone requests and resolve technical support issues

. Maintain progress of open tickets in the Remedy tracking system

Lexi-tech International Inc., Dieppe, New Brunswick January 1996 -

June1999

Junior Systems Administrator / Programmer / Computer Technician

. Troubleshoot LAN environment (UNIX, WinNT / 98 / 95, Mac)

. Performed various networking tasks (TCP/IP, NFS, NIS)

. Responsible for storage operations (backup / restore, archive)

. Strong knowledge in computer systems, hardware and software

EDUCATION

Praxis Training Institute, Ottawa, Ontario 1999 - 2000

Multi-Platform Networking Technology Diploma, MCSE, MCP ( Associate Degree

)

New Brunswick Community College, Moncton, New Brunswick 1998 - 1999

MS Access Certificate (1999)

Web Page Design Certificate (1998)

Visual Basic 5.0 Certificate (1998)

Universit de Moncton (Moncton University), Moncton, New Brunswick 1995 -

1996

Certificate in Computer Science (37 credits program) ( Associate Degree )

Universit de Moncton (Moncton University), Moncton, New Brunswick 1992 -

1995

Bachelor in Administration (88 of 133 credits completed) ( 3 years out of 4

years )

REFERENCES

. Available upon request

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