Engineer Project
Resume:
J. DARRIN MCDOUGALD
******.*********@*****.***
**/** – 06/13 CASCADEO CORPORATION. [SEATTLE WA]
SYSTEMS ENGINEER 10/11 - 02/13
● UNIX/Linux systems administration
● Microsoft Windows systems administration
● Install OS, software, apply patches, manage file systems, monitor performance
and troubleshoot alerts from commercial, open source (Zenoss) and locally
developed monitoring tools.
● System failure analysis and recovery ensuring the consistency and integrity of file
systems.
● AWS Cloud based UNIX instance creation, deployment, archival, troubleshooting
and repair
● Hardware/software configuration and management
● Interact directly with customers to negotiate solutions and implementation
specifics (project based deployments).
● Technical support and general troubleshooting (on-call rotating shift assignment)
● 1st and 2nd level Incident response (9-5 daily as well as on-call).
● Zenoss NMS installation, configuration and use (monitoring LAN/WAN)
● Ticket based response to non-incident events.
● Managed and Led multiple Google Apps Migration for Microsoft Exchange
(GAMME) for clients with hundreds to thousands of end-users.
● Google Apps Initial configuration and administration (domain services Mail, Docs,
etc
● Installation, Configuration, Troubleshooting and admirnistration of various
software packages/tools in UNIX environment (sendmail, HTTPD, Zenoss Core,
etc
Project Manager 02/13 - 06/13
● lead the planning and implementation of project
● facilitate the definition of project scope, goals and deliverables
● define project tasks and resource requirements
● develop full scale project plans
● assemble and coordinate project staff
● manage project budget
● manage project resource allocation
● plan and schedule project timelines
● track project deliverables using appropriate tools
● provide direction and support to project team
● constantly monitor and report on progress of the project to all stakeholders
● present reports defining project progress, problems and solutions
● implement and manage project changes and interventions to achieve project
outputs
● project evaluations and assessment of results
11/09 – 09/10 HOSTOPIA INC. [TORONTO ONTARIO]
TECHNICAL LEAD ON MULTIPLE PROJECTS INVOLVING THE MIGRATION OF HUNDREDS OF DOMAINS (PER
●
BATCH, PER CUSTOMER) ON AN ONGOING BASIS.
COORDINATING EFFORTS OF AN INTERNATIONAL TEAM OF SYSTEM ADMINISTRATORS IN THE DATA
●
TRANSFER, INTEGRITY TESTING AND REPAIR OF DATA.
PERFORMING MIGRATION, TESTING AND REPAIR OF WEB, DATABASE AND EMAIL DATA (PER BATCH)
●
ALONG-SIDE TEAM, OFFERING SUPPORT AND KNOWLEDGE TRANSFER AMONGST TEAM MEMBERS.
TECHNICAL LEAD ON WEEKLY CONFERENCE CALLS, MANAGING EXPECTATIONS AND MILESTONES
●
ACCORDINGLY.
UNIX BASED SHELL SCRIPTING WITH SOME PERL AND PHP TO FACILITATE THE MIGRATION PROCESS
●
ON A ONE-OFF BASIS.
DISTRIBUTION OF UPDATE REPORTS TO TEAM AND CLIENTS ON DAILY, WEEKLY, AND MONTHLY BASIS
●
THROUGHOUT PROJECT LIFE-CYCLE.
05/07 – 10/09 RESEARCH IN MOTION ~ NETWORK OPERATIONS ADMINISTRATOR. [WATERLOO
ONTARIO]
MONITOR, TROUBLESHOOT AND REPAIR ISSUES IN A 24X7 MULTI-DATACENTER SERVER-FARM AND
●
ASSOCIATED DISTRIBUTED NETWORKS. (BIGBROTHER / SMARTS / CACTI / ETC
ESCALATE ANY INCIDENTS THAT CANNOT BE RESOLVED WITHIN SPECIFIED TIMES FRAMES TO THE
●
RELEVANT ENGINEERING GROUPS AND WORK WITH THEM AS A TEAM UNTIL THE INCIDENT IS RESOLVED.
DOCUMENT AND RECORD STEPS TAKEN TOWARDS RESOLUTION OF AN INCIDENT AND ADD THIS TO THE
●
KNOWLEDGE DATABASE FOR FUTURE REFERRAL.
PERFORM SCHEDULED MAINTENANCE AND UPGRADES TO VARIOUS [LI U]NIX SYSTEMS ENSURING THAT
●
STRICT SERVICE LEVEL AGREEMENTS ARE MET AT ALL TIMES.
ACT AS THE FIRST POINT OF CONTACT FOR ANY NETWORK RELATED PROBLEMS BETWEEN RIM'S
●
NOC AND ITS CARRIER PARTNER'S NOC.
ACTIVELY PARTICIPATE IN, AND SUGGEST, PROJECTS TO IMPROVE THE ENVIRONMENT.
●
03/06 – 01/07 NORTHRUP GRUMMAN ~ UNIX ENGINEER [BUFFALO NY]
SOLARIS10/TRU64), REDHAT LINUX, WINDOWS 2K CONFIGURATION AND ADMINISTRATION.
●
SUPPORT OF UNIX SYSTEMS IN SOFTWARE DEVELOPMENT LAB.
●
DEVELOPMENT OF TOOLS AND METHODS FOR MIGRATING INTERNAL APPLICATION FROM TRU64 TO
●
SOLARIS10.
DEVELOPMENT OF DOCUMENTATION FOR REPRODUCTION/MASS PRODUCTION OF DELIVERABLE
●
SOLARIS10 SYSTEMS.
● MIGRATION OF SERVICES TO NEWLY BUILT SYSTEMS TO “REFRESH” E.O.L. HARDWARE.
● GENERAL ADMINISTRATION OF NUMEROUS INTERNAL SERVERS: SECURITY AUDITS / LOG ANALYSIS /
PROCESS ADMINISTRATION.
9/04 – 12/05 TRUEPOSITION ~SR. FIELD ENGINEER [EXTON PA]
UNIX (SOLARIS 8-10), REDHAT LINUX, WINDOWS 2K CONFIGURATION AND ADMINISTRATION.
●
SHELL SCRIPTING (PERL, KSH, ETC.)
●
RESPONSIBLE FOR ALL TECHNICAL ASPECTS AND PROJECT MANAGEMENT SURROUNDING THE
●
DEPLOYMENT OF A FCC MANDATED WIRELESS LOCATION SYSTEM IN A WIRELESS CARRIER’S SERVICE
AREA.
SUBJECT MATTER EXPERT AND 3 LEVEL SUPPORT FOR ALL OF GEORGIA AND NORTH FLORIDA FOR
● RD
BOTH T-MOBILE AND CINGULAR.
T-MOBILE & CINGULAR REGIONAL NOCS OPERATIONS AND INTEGRATION OF TRUEPOSITION
●
SOFTWARE/HARDWARE SOLUTIONS.
ATLANTA CINGULAR NOC TRAINER OF UPPER MANAGEMENT PERSONNEL IN CONFIGURATION AND USE
●
OF TRUEPOSITION GPS SOLUTIONS.
JACKSONVILLE FLORIDA T-MOBILE TRAINER OF NOC PERSONNEL IN CONFIGURATION AND USE OF
●
TRUEPOSITION GPS SOLUTIONS.
INSTALLATION AND DEPLOYMENT OF LOCATION MEASUREMENT UNITS, T-1 ACCEPTANCE, AND SYSTEM
●
INTEGRATION IN OVER 5000 CELL LOCATIONS THROUGHOUT FLORIDA.
INSTALLATION AND DEPLOYMENT OF LOCATION MEASUREMENT UNITS, T-1 ACCEPTANCE, AND SYSTEM
●
INTEGRATION IN OVER 7500 CELL LOCATIONS THROUGHOUT GEORGIA.
PROVIDE TECHNICAL ANALYSIS AND SUPPORT FOR ALL WIRELESS SWITCHING PLATFORMS, CELL SITE
●
HARDWARE AND RELATED SYSTEM SOFTWARE. CONDUCTED FIELD PERSONNEL SCHEDULING, MARKET
DATA COLLECTION & ACCURACY TESTING.
LMU, CSU, DSX, MUX, SMLC, WLG, AGILENT AMS
●
01/03 – 09/04 JUSTIN DAVIS ENTERPRISES, INC. [MADISON FL.]
CONTRACT TO IMPLEMENT DATABASE DRIVER DISPATCH SYSTEM AND STREAMLINE STAFF TO THE POINT
●
OF SELF SUFFICIENCY.
UNIX (SOLARIS V8 & REDHAT LINUX) AND WINDOWS XP / 2K CONFIGURATION AND
●
ADMINISTRATION.
DAY TO DAY ADMINISTRATION OF MAIL, DNS, NFS AND FILE SERVERS FOR SMALL OFFICE
●
ENVIRONMENT.
CLEANUP OF EXISTING NETWORK INCLUDING CABLING, HARDWARE REPLACEMENT, FIREWALL
●
INSTALLATION AND TRAINING OF STAFF FOR SELF SUFFICIENCY.
POC WITH SOFTWARE DEVELOPERS TO BUILD A CUSTOM APPLICATION TO HANDLE THE BUSINESS
●
OPERATIONS AND SCHEDULING / BILLING OF PETROLEUM DISTRIBUTION THROUGHOUT NORTH FLORIDA
AND SOUTH GEORGIA.
TRAINING OF REPLACEMENT SYSTEMS ADMINISTRATOR TO ASSUME THE FULL TIME ROLL AT END OF
●
CONTRACT.
01/01 – 12/02 IMAGICTV ~SYSTEM INTEGRATION ENGINEER. [ST JOHN NB]
UNIX (SOLARIS 2.5 - 8) INSTALLATION, CONFIGURATION, MAINTENANCE AND REPAIR ON VARIOUS
●
SUN MICROSYSTEMS HARDWARE PLATFORMS FROM NETRA T1 TO E6500.
INSTALLATION, CONFIGURATION AND MINOR DATA ADMINISTRATION OF ORACLE DB ON SOLARIS
●
PLATFORM USING SQL PLUS COMMAND LINE UTILITIES, AND SCRIPTING AS WELL AS OTHER RDBMS
INTERACTION TOOLS.
INSTALLATION, CONFIGURATION AND ADMINISTRATION OF NETSCAPE SERVER ON SOLARIS PLATFORM.
●
SHELL SCRIPTING (PERL, KSH, ETC.)
●
NETWORK DESIGN / INTEGRATION WITH SWITCH/ROUTERS DSLAMS ETC
●
MULTICAST IP VIDEO STREAMING / MPEG VIDEO ENCODING
●
LOG ANALYSIS FOR ERRONEOUS CONNECTIVITY AND IMPROPER QUERIES TO THE DATABASE, IN
●
CONJUNCTION WITH SETTING AND MAINTAINING ADHERENCE TO RIGID SECURITY MEASURES.
KEY TECHNICAL RESOURCE FOR INTEGRATING AND IMPLEMENTING IMAGICTV SOLUTION INTO CUSTOMER
●
ENVIRONMENTS. (UP TO 10,000 CONCURRENT END-USERS PER SITE)
REMOTE MANAGEMENT OF PRODUCTION SYSTEMS IN VARIOUS INTERNATIONAL AND DOMESTIC
●
LOCATIONS, ENSURING END-USER SATISFACTION, 24X7 AVAILABILITY, REDUNDANCY, AND DISASTER
RECOVERY
02/00 – 12/00 MEBTEL ISP (MADISON RIVER COMMUNICATIONS) ~SYSTEM ENGINEER
[MEBANE NC]
ADMINISTRATION OF 24X7 PRODUCTION ENVIRONMENT I.E.: ISP SERVERS LINUX REDHAT & SUSE/
●
SOLARIS 2.5 - 8/ WIN2K (VERITAS, RADIUS, VIRTUAL WWW MAIL FORWARDING, SECURITY ET
AL)
SHELL SCRIPTING (PERL, KSH, ETC.)
●
UTILIZED REMEDY SYSTEMS APPLICATIONS FOR SCHEDULING, TROUBLE TICKETING, AND
●
DOCUMENTATION OF PROCEDURES FOR THE INCEPTION, ADMINISTRATION, STARTUP/SHUTDOWN OF
UNIX SYSTEMS, IN THE CENTRAL OFFICE, AS WELL AS END-USER TECHNICAL SUPPORT INFORMATION.
ADMINISTRATION, CONFIGURATION, AND MONITORING OF VARIOUS LAN AND WAN SECURITY DEVICES,
●
AND LOGGING OF UNAUTHORIZED CONNECTIVITY ATTEMPTS.
SUPPORTING 250+ NATIONAL END USER BASE ON LAWSON ACCOUNTING/COSTING SYSTEM, DEVELOPED
●
ON SOLARIS PLATFORM, IN AN ORACLE DATABASE
MANAGED BACKUP LOGS, SCHEDULING, AND TAPE ROTATION FOR 50+ PRODUCTION AND DEVELOPMENT
●
SYSTEMS, WITH VERITAS SOFTWARE AN EMC ROBOTIC TAPE BACKUP LIBRARY.
DAILY NETWORK DESIGN/ADMINISTRATION
●
MANAGING THE ACTIVITIES AND DUTIES OF DIRECT REPORT STAFF. (HELP DESK & TECH SUPPORT)
●
INSTALLATION, ADMINISTRATION AND CONFIGURATION OF SERVERS (SOLARIS), DSL EQUIPMENT
(LUCENT MAXTNT, MAXDSL).
DAILY ADMINISTRATION OF LUCENT CONCENTRATOR / ROUTERS, AS WELL AS MINOR IOS
●
CONFIGURATION OF CISCO SWITCHES, AND ROUTERS, AND OCCASIONAL INTERACTION WITH REDBACK
(ATM) CONCENTRATOR, IN A 500+ USER DSL NETWORK
PERSONNEL AVAILABILITY.
●
UTILIZED LAWSON SYSTEMS SOFTWARE FOR JOB COSTING, ORDER ENTRY OF NETWORK AND REPAIR
●
COMPONENTS, AND VERIFICATION OF PARTS DELIVERY.
UTILIZED SQL PLUS COMMAND LINE AND SQL SCRIPTING AS WELL AS MS ACCESS FOR ORACLE
●
TOOLS TO INSTALL, MAINTAIN, AND UPDATE MULTIPLE ORACLE DATABASES, IN MULTIPLE DEPARTMENTS.
06/98 – 01/00 CADMUS POINT OF PURCHASE ~SYSTEM/NETWORK ENGINEER [ATLANTA GA]
SYSTEM & NETWORK ADMINISTRATION IRIX, HPUX, AS/400
●
MAINTAINED AND REPAIRED LAN HARDWARE: MULTIPLE HPUX (K AND E CLASS) SERVERS,
●
MULTIPLE HPNETSERVERS(PENTIUM BASED RUNNING NT AS NOS), AS/400, LINE AND LASER
PRINTERS, MULTIPLE SILICON GRAPHICS ORIGIN SERVERS.
ADMINISTRATION OF PRODUCTION DATABASE(S) ON MULTIPLE HPUX SERVERS, AS WELL AS MIDFRAME
●
SYSTEMS, WORKING CLOSELY WITH DBAS, PROGRAMMERS, AND ANALYSTS TO ENSURE UI USABILITY
FOR THE END USERS, AND DATA INTEGRITY WHEN PORTING DATABASES FROM SYSTEM TO SYSTEM.
PORTED AN ARDENT UNIBASE DB FROM DEC 4100 TO AN HPUX E55 SERVER.
LEAD AND MANAGED A TEAM OF INFORMATION SYSTEMS PERSONNEL, FROM PC AND MAC TECHS, TO
●
A NT SPECIFIC ADMINISTRATOR, JUNIOR UNIX ADMINISTRATORS, DBAS, MAIN/MID FRAME
COMPUTER OPERATORS, PROGRAMMERS AND ANALYSTS, NETWORK HARDWARE SPECIALISTS, AND
GENERAL LABOR IT PERSONS (CABLING, TAPE ROTATION, HELPDESK ETC.).
ADMINISTRATION AND CONFIGURATION OF PRINTERS, ROUTERS, SWITCHES, HUBS, WORKSTATIONS,
●
AND SERVERS. (CISCO, BAY NETWORKS, HP9000, HP(INTEL), SGI (CRAY-LINKED CLUSTER),
(SUN)SOLARIS(2.5), (IBM)AIX, MACINTOSH ETC...
CREATION OF NEW USERS, SETTING POLICIES AND STANDARDS, AND MAKING RECOMMENDATIONS AND
●
CHANGES TO THE NETWORK AS NECESSARY MAINTAINING MAXIMUM UPTIME IN 24X7 PRODUCTION
ENVIRONMENT. THE SYSTEMS WERE UTILIZED BY 700+ INTERNAL PERSONNEL, AND PROVIDED END
USER INTERFACE ON A WEB BASED PROCUREMENT SYSTEM, ACCESSED BY 500+ EXTERNAL PARTNER
AND CLIENT PERSONNEL.
DAILY ADMINISTRATION OF 9751 SIEMENS CBX
●
MAINTAINED BACKUP AND OFF-SITE DATA STORAGE OF ALL SYSTEMS, UTILIZING VARIOUS TAPE AND
●
MASS STORAGE DEVICES, WITH HPOPENVIEW, LEGATTO, AND HELIOS STORAGE MANAGEMENT
SOFTWARE.
03/97 – 06/98 TOTAL SOLUTIONS GROUP ~PRESALES / SYSTEM ENGINEER [ATLANTA GA]
PRIMARY LAN ADMINISTRATOR / NETWORK ENGINEER FOR ATLANTA AND CHICAGO OFFICES (AIX,
●
MICROSOFT NT,CISCO ROUTERS WITH 3COM SWITCHES)
UTILIZED BY SALES STAFF AS A PRESALES ENGINEER OF NETWORKING SOLUTIONS (OS/400, UNIX,
●
NT, OS/2, ET AL IN TOKEN RING AND/OR ETHERNET ENVIRONMENTS)
INSTALLATION, ADMINISTRATION AND CONFIGURATION OF PRINTERS, ROUTERS, SWITCHES, HUBS,
●
WORKSTATIONS, AND SERVERS
CREATION OF NEW USERS, SETTING POLICIES AND STANDARDS, AND MAKING RECOMMENDATIONS AND
●
CHANGES TO THE NETWORK AS NECESSARY.
CREATION AND MAINTENANCE OF WEBPAGES TO RUN ON AS/400
●
ADMINISTERED PRODUCTION DOMINO (LOTUS NOTES) 4.X (UP TO 4.6.1) SERVER (CERTIFIED LOTUS
●
NOTES ADMINISTRATOR)
MANAGED DIRECT REPORT STAFF, AND ASSIGNED ON-CALL DUTIES TO ENSURE 24X7 AVAILABILITY OF
●
ALL PRODUCTION EQUIPMENT ON ALL TSG BUSINESS AND CLIENT SITES.
MANAGED AND MAINTAINED TIVOLI MANAGEMENT, AND ADSM BACKUP SOFTWARE FOR ALL SYSTEMS,
●
LOCAL AND REMOTE, FROM PRODUCTION SERVER TO END-USER PC, MAINTAINING 100% AVAILABILITY
AND DISASTER RECOVERY. AS WELL AS: INCEPTION, PUBLICATION, ADMINISTRATION, AND MAINTENANCE
OF ALL STANDARDS, POLICIES, AND PROCEDURES AS TO THE DAILY OPERATIONS, DISASTER RECOVERY,
AS WELL AS ON-SITE AND REMOTE SHUTDOWN / RECOVERY.
● TRAINED BY MICROSOFT AND IBM CERTIFIED INSTRUCTORS AS TO THE OPERATION AND
ADMINISTRATION OF MIDFRAME, AND UNIX SERVERS, NT SERVERS, VARIOUS RELATED UPS AND
BACKUP TAPE JUKEBOXES, AND OTHER SYSTEMIC OPERATIONAL PARAMETERS.
SHORT ASSIGNMENTS:
02/06 WELLINGTON STEELE ~ UNIX SECURITY ANALYST [ROCHESTER NY]
LINUX (REDHAT) FORENSIC INVESTIGATION FOR CLIENT OF W.S.
●
DETERMINATION OF SOURCE AND METHOD OF SECURITY BREACH.
●
DOCUMENTATION OF INCIDENT AS DETERMINED FROM THE ANALYSIS OF LOGS AND HISTORIES.
●
INTRODUCING SYSTEM LOGS AND WATCHDOGS TO RECORD SUSPICIOUS ACTIVITY.
●
01/97 - 3/97 GE CAPITAL [ATLANTA GA]
09/96 - 12/96 COCA COLA [ATLANTA GA]
05/96 - 09/96 PRYSMTECH LLC [ATLANTA GA]
04/96 - 05/96 ACOG (ATLANTA OLYMPIC COMMITTEE) [ATLANTA GA]
03/96 - 04/96 TURNER ENTERTAINMENT [ATLANTA GA]
01/96 - 03/96 MTS COMPUTERS [ATLANTA GA]
01/92 - 12/95 VITA PHOTOGRAPHY INC. [ATLANTA GA]
10/89 - 09/91 US ARMY [FT HOOD, TX]
EDUCATION:
12/1994 SOUTHEASTERN CENTER FOR THE ARTS US-GA-ATLANTA
MJ: PHOTOGRAPHIC THEORY & APPLICATION
●
MN: GRAPHIC DESIGN (COMPUTER AIDED)
●
06/1992 VALDOSTA STATE UNIVERSITY US-GA-VALDOSTA
MJ: COMPUTER SCIENCE
●
MN: COMMUNICATIONS
●
Contact this candidate