Instructional Designer
Resume:
Greg Thompson
Apex NC ****2
919-***-**** (Home)
408-***-**** (Cell)
******@*****.***
Objective
Responsible consulting role as an instructional designer in designing, creating, producing, and delivering training and
e-learning content for complex products.
Tools and Technologies
Tools and Applications: Paintshop Pro, Adobe Photoshop, Presenter, FrameMaker, Captivate and Acrobat; Articulate;
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Lectora; Oxygen XML Editor; Arbor Text Epic XML Editor; ; MS Office 2010, Project, Visio, Visual Source Safe,
SharePoint Server; RCS; AuthorIt. WebEx, Go To Meeting and Mikogo.
Publication Standards: DITA, Xerox Publications Guide, Microsoft Style Guide for Technical Publications, Associated
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Press Style Guide and PPD Training Style Guide.
Operating Systems: Windows 7 and Windows XP; Ubuntu Linux, Mac OS X.
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Languages: HTML, XML, JavaScript.
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LMS: Sharepoint, Moodle, Sakai, PeopleSoft, Saba, Taleo, Blackboard, SuccessFactors, Learn.com.
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Network Protocols: Voice over IP, TCP, UDP, IP. WAN, LAN, and wireless LAN networking.
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Server Technologies: Moodle LMS, Siebel CRM, Allscripts MyWay, Epic EpicCare Suite, JIRA, Perforce LDAP,
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Websphere, Microsoft SQL Server 2000, Servlet Exec/AS 4.1.1, Internet Information Server (IIS) 5.0, Java Development
Kit 1.3.1_03, JTurbo 3.0 for JDBC 2.1, WebLogic and JBoss servers (on J2EE n-tier platform), Apache, Crystal Enterprise
and Crystal Reports. Cisco CDNs and other Cisco networking products.
Professional Experience
Renaissance Information Design Apex, NC 2009 - Present
Principal Instructional Designer Consultant
● Conducted needs assessments, created storyboards and Captivate tutorials for PPD for their Siebel CRM pharma
project management implementation.
● Created Captivate tutorial for Global Knowledge and Cisco Systems.
● Created PowerPoint instructor and student guides for Saudi Aramco for new gas and oil engineers.
● Designed quickstart guides and video training for DocuSign, a SaaS e-signature company. Administered and trained
individuals on a SharePoint document storage system.
● Researched and wrote instructor and student training materials, designed web based training simulations, taught Train-
The-Trainer courses for medical software (EPIC) at Kaiser Permanente. Was responsible for developing training
products for the Ambulatory part of the Epic suite. Developed needs assessments and storyboards for other parts of
the Epic suite (Cadence Scheduling, Prelude/ADT Registration, Resolute Professional, Hospital Billing, and Health
Information Management (HIM). Completed Introductory EPIC training at Epic headquarters in Verona, Wisconsin.
Qumu Emeryville, CA 2006 to 2008
Senior Instructional Designer
● Completely redesigned and rewrote administrator and broadcaster guides for a complex video management software
product.Wrote getting started tutorial and user guide for a Polycom video appliance product.
● Conducted WebEx and Go to Meeting training sessions.
● Created standup training instructor and student guides. Wrote and reviewed documentation and training plans.
● Worked on cross departmental team that developed comprehensive corporate training strategy.
● Supervised contact technical writers and third party employees in the development of documentation and training.
Administered a SharePoint and Adobe Acrobat site to review training materials.
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Renaissance Information Design Walnut Creek, CA 2004 - 2006
Principal Instructional Designer Consultant
● Researched and wrote instructor and student training materials, designed web based training simulations, taught Train-
The-Trainer courses for medical software (EPIC) at Kaiser Permanente.
● Was responsible for developing training products for the Ambulatory part of the EpicCare suite. Developed needs
assessments and storyboards for other parts of the Epic suite ( Cadence Scheduling, Prelude/ADT Registration,
Resolute Professional, Hospital Billing, and Health Information Management (HIM).
● Completed Introductory EPIC training at Epic headquarters in Verona, Wisconsin.
Movaris Campbell, CA 2002 - 2004
Senior Technical Writer
● Researched and wrote installation, end-user, SDK programmer documentation, and training materials for a business-
process-management enterprise software platform that interacted with Siebel and PeopleSoft and other CRM systems.
Deliverables helped acquire new customers and garnered critical praise.
● Designed and implemented online help systems, transforming PDF-based product help to HTML-based help to
comply with industry standards.
● Developed new documentation strategy and delivery plan. Re-organized existing documentation.
● Conducted customer usability and QA sessions.
Financial Engines Palo Alto, CA 2001 - 2001
Senior Technical Writer
● Created first Tech Pubs department with processes, publication plans, and templates for this financial advice startup.
● Developed single-source publishing solution for delivering HTML-based and paper documentation.
● Researched, authored, and produced the first user guide for an audience of financial advisers.
Managemark Sunnyvale, CA 1998 - 2001
Founding Technical Publications Manager
● Founded Tech Pubs department and designed processes, procedures, checklists, style guides, and internship program
for startup business-to-business (B2B) application service provider (ASP).
● Authored original HTML-based online help, user guides, and release notes for travel expense-management software.
● Helped develop single-source publishing solution for HTML, hand-held device, PDF, and paper documentation.
● Developed department’s budget, hired and mentored contractors, and wrote usability testing scripts.
Prism Solutions Sunnyvale, CA 1997 - 1998
Acting Technical Publications Manager, Lead Technical Writer
● Wrote and updated end-user and installation manuals, developer-oriented data reference guides, training material, and
release notes for data-warehousing scheduling, data modeling, and COBOL data-extraction software for DBA
audience (Oracle, Sybase, SQL Server, and DB2).
● Helped develop department’s guidelines, resulting in more timely, accurate, consistent documentation.
Clarify San Jose, CA 1996 - 1997
Senior Technical Writer, Technical Publications Department Webmaster
● Designed and managed the Tech Pubs department’s internal and external web pages, permitting quick access to crucial
information by both support representatives and customers.
● Researched and wrote end-user guides and release notes for customer-relationship management (CRM), inventory
management, and sales operations software that served as front ends for relational databases (Oracle, Sybase, SQL
Server, and DB2).
Tandem Computers Cupertino, CA 1994 - 1996
Information Designer
● Wrote planning and configuration, installation, and end-user guides for an audience of operators and system
administrators implementing Tandem’s Himalaya client/server hardware and software.
● Designed intranet site for publications team.
Helped design and evaluate user interfaces.
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Xerox El Segundo, CA 1987 – 1989, 1990 - 1994
Instructional Designer Consultant and Technical Writer
● Conducted task analysis and needs assessment for operators and system administrators of networked laser printers.
● Planned and authored configuration, installation, instructor, student, and end-user guides for related hardware and
software.
● Taught database search classes for Xerox employees.
● Prepared documentation for localization.
● Increased usability of software user manuals by 60 percent by making them task-orientated.
Education
Candidate for Masters in Instructional Performance Technology, Boise State (online program, currently enrolled).
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Web Design and Writing classes though HTML Writers Guild (ongoing)
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Information Mapping Certification
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Meager Criterion Referenced Instruction Certification
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Xerox Project Management Certification
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BA. History, California State University Long Beach.
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Professional Affiliations
American Society for Training Development (ASTD).
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HTML Writers Guild (HWG).
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Society for Technical Communication (STC).
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Bay Area Editors Forum (BAEF).
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International Association of Business Communicators (IABC).
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San Francisco Early Music Society (SFEMS).
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