Customer Service Project

Jon D. Hite

**** ***** ***** (***) ***-

****

Conway, Arkansas 72034

******@**********.***

SUMMARY

I am experienced in the areas of project management and engineering. I

have worked in areas of product support and special applications. I have

lead cross-functional groups to accomplish goals. I am detailed orientated

to verify all project requirements are addressed. I have always had a

focus on quality. I am goal driven by my pursuit to ensure customer

requirements are achieved.

QUALIFICATIONS

Management: 4.5 years of personnel management (staff of up to 10)

Project Management: 4 years portfolio and program management

Engineering: 15 years of design and manufacturing engineering

EDUCATION

4/04 to 6/05 Colorado Technical University

Master of Science Management - Project Management

9/89 to 5/99 University of Arkansas at Little Rock

Bachelor of Science: Manufacturing Engineering Technology

9/89 to 5/97 University of Arkansas at Little Rock

Associate of Science: Mechanical Engineering Technology

4/12 Six Sigma

White Belt Certification

COMPUTER PROGRAMS:

AutoCAD R10-2012 & LT, Autodesk Inventor, Photoshop, MS Office Suite,

MS-Project, MS-CRM, Unigraphics

EXPERIENCE

12/03 to 12/12 ITT Technical Institute Little Rock, Arkansas - Department

Chair (Computer Drafting & Design)

. Personnel management (coaching, observing, advising, performance

evaluation, hiring, scheduling)

. Ensured program compliance with corporate, state, and accrediting

agencies

1/94 to 3/08 IC Corporation Conway, Arkansas - Design Engineer /

Application Engineer

. Submitted cost reductions for $200,000 annual savings

. Budget creation / tracking

. Business cost / benefit analysis

. Created engineering documentation

. Customer interaction (Technical support / Customer service)

. Development, tracking, and reporting of target costs, product costs

and product tooling estimates

. Ensured compliance with civilian and government agencies

. Product design (Mechanical / Electrical)

. Project cost estimation (Quotes / Proposals)

. Project portfolio management

. Project request evaluation and interpretation

. Quality Assurance

. Research & Development experience

. Tolerance Clearance performance

10/91 to 9/93 Babcock and Wilcox-ST Company Little Rock, Arkansas -

Engineering Intern

. Drawing interpretation

. Created production routings

. Reviewing Bills of Materials

. Material take-off

. Accountability of sublet items and shipped components

. Setting material requirement dates

. Maintaining a master production control schedule

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