Customer Service Software

DaVon Pyles

**** ***** ***** ***** *******, MD **735 H: 301-***-**** *******@*******.***

Seeking to secure an Information Technology / Audio Visual related position, offering extensive

experience working in fast-paced environments demanding strong organizational, technical and

interpersonal skills.

Hardware

Microsoft Suite

Desktop Operations

Adobe Photoshop

Windows XP Installation

Adobe Illustrator

Active Directory

Adobe Dreamweaver

Network Fundamentals

Customer Service

Troubleshooting

Experience

Oxon Hill Assemblies of Jesus Christ, Ft. Washington, MD

Audio/Visual Technician (Volunteer)

Key projects: 4/13 Present

Set up camera and other equipment for church service to record.

Set up laptops, screens & LCD projectors for church service.

Assist in maintenance of laptops for use in church service.

Set up microphones and sound systems for church service.

Set up equipment for video teleconferencing for church service.

Troubleshoots, systems and applications to identify and correct malfunctions and other operational difficulties.

Academy of Jesus Christ, Temple Hills, MD

Help Desk (Intern)

Key projects: 2/2011 7/2012

Provide helpdesk support and resolve problems to the end user’s satisfaction.

Monitor and respond quickly and effectively to requests received through the IT helpdesk.

Monitor Service Desk for tickets assigned to the queue and process first in first out based on priority.

Modify configurations, utilities, software default settings, etc. for the local workstation.

Utilize and maintain the helpdesk tracking software.

Document internal procedures.

Assist with onboarding of new users.

Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized.

equipment.

Install, test and configure new workstations, peripheral equipment and software.

Maintain inventory of all equipment, software and software licenses.

Report issues to the Service Desk for escalation.

Manage PC setup and deployment for new employees using standard hardware, images and software.

Assign users and computers to proper groups in Active Directory.

Perform timely workstation hardware and software upgrades as required.

Tesst College Of Technology, Beltsville, MD

Student

Key projects:

Applied technical support related issues to computer systems, software, and hardware.

Modify, and repair computer hardware, software, installed and configured PC’s.

Troubleshoots, systems and applications to identify and correct malfunctions and other operational difficulties.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Generated peer to peer networks.

Installed computer peripherals.

Used Administrations tools.

Performed Desktop Operations and Windows XP Installation.

Run diagnostic programs to resolve problems.

EDUCATION

Devry University, Crystal City, VA 2/2009-4/2010

Web Development

Tesst College Of Technology, Beltsville, MD 3/2012- 10/2012

Computer Support Technician

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