Patrick E. Doonan

*** ****** ******, #*, **********, MA 02144 • 508-***-**** • abwh1h@r.postjobfree.com

Professional Summary

Dynamic business analyst with extensive experience working on a rapidly growing product line for a Fortune 100 global insurance company. Expert in developing and implementing product enhancements, improving insight into competitor product and pricing sophistication, and analyzing and communicating trends in key financial/sales metrics.

Key Skills

Systems

● Expert in database querying programs (SAS, using SQL; Hyperion Essbase)

● Expert in Microsoft Office software (data modeling, dynamic presentations/reports, and analyses)

Interpersonal

● Excellent communication and presentation skills

● Strong leadership and project management skills

● Ability to multi-task and meet deadlines in a fast-paced corporate environment

● Results-oriented with success driving multiple projects to completion

Work Experience

Liberty Mutual Insurance Group, Boston, MA

Analyst, Personal Lines Property Product Research, 2010-2013

● Managed a countrywide project to enhance and revise the language of homeowners insurance contracts, leading to an estimated yearly reduction in claims expenses of $3 million

● Provided competitive intelligence expertise and streamlined the analysis and reporting of direct competitors’ financial performance

● Developed more efficient home inspection program to improve quality of new business customers and reduce acquisition costs

● Collaborated with marketing and sales departments to assist in the design of homeowners insurance television ad campaign and Internet sales platform

● Created and delivered start-to-finish training to fellow analysts for product enhancement rollouts, which led to reduction in errors and quicker speed to market

● Negotiated supplemental products and services contracts and managed relationships with third-party vendors

Portfolio Analyst, Personal Lines Product Management, 2009-2010

● Implemented targeted price increases and stricter underwriting discipline to improve profitability of landlord insurance product

● Created and distributed report to track signed and returned customer forms to ensure compliance with state regulatory laws

Sovereign Bank, Boston, MA

Summer Intern, Commercial Lending, 2008

● Analyzed potential borrowers’ credit profiles to improve speed and efficiency of loan underwriting process

● Organized and maintained database of commercial borrowers’ 10-Q and 10-K financial reports

Education

University of Notre Dame, Notre Dame, IN

BA Economics, 2009

Professional Designations

● Chartered Property and Casualty Underwriter (CPCU), AICPCU, 2013

● Associate in Personal Insurance, AICPCU, 2011

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