Customer Service, Data Entry, Medical Front Desk, Call Center

Harrietta Hubbard 678-***-****

Auburn Hills, MI

Email - *********.*******@*****.***

OBJECTIVE

Seeks position as an Administrative/Customer Service Professional

QUALIFICATIONS

. Fifteen years progressive work history in an office

environment

. Knowledgeable in Medical Field practices and procedures

. Excellent interpersonal and communication skills

. Service-oriented, loyal, and adaptable employee

. Motivated to learn and grow in responsibility and business

skills

RELEVANT SKILLS

. Developed skills in several office and clerical procedures, including:

-Data entry -Receptionist duties -Keeping records

-Filing -Issuing receipts -Distributing

mail

-Inventory controls -Travel arrangements -Event

planning

. Experienced in Medical Field practice and procedures, including:

-Benefit explanations -Coding -Insurance Claims

-Claim Reimbursements -Electronic Billing -Chart

Reading

. Knowledgeable in the following software applications:

-Internet -Microsoft Word -Microsoft Excel

-Microsoft PowerPoint -Microsoft Outlook -PeopleSoft

-Medic-Soft -Misys -CAREN

Customer Service/Client Relations

. Greeted customers in a friendly manner, giving them full attention

. Multi-task oriented with the ability to interact with diverse cultures

. Handled irate customers and complaints in a professional manner

. Developed an exceptional telephone personality

. Ability to handle confidential records and information with integrity

EMPLOYMENT

Data Entry Core Staff/ Source HOV

2013- present

Volunteer/Data Entry Homeless and Hungry, Radio Ministry

2011- present

Customer Service Rep. Alorcia Ryla Telecommunications

2009 - 2011

Patient Care Associate Premier Immediate Care

2008 - 2009

Mail Clerk (Part time) United States Postal Service

2008

Medical Administrative Asst. Premier Medical Group

2006 - 2007

Customer Service Rep. II Blue Cross Blue Shield of Michigan

1993 - 2005

EDUCATION, TRAINING AND CERTIFICATION

Pershing High School College Prep

Diploma

Comcast Cable Communication Customer Service Training

Certificate

International Air Academy Inc. Customer Service

Certificate

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