Customer Service Quality Assurance
Resume:
Tamika Kemp
***** **** ****** ****** # ****
Germantown, MD 20874
**********@*****.***
Objective: A challenging position I can fully utilize and further develop
the professional skills I have acquired to help further operations. I
have demonstrated knowledge of medical records and management
Abilities
Microsoft Office
Remedy
People Soft 8
ACD
EPIC
Medical Terminology
Educational Institutions
Everest University Arlington, VA
Completed Associates Degree Criminal Justice
Studied at Argosy University Bachelor's Degree Psychology
Relevant Experience
Verisma Systems Supervisor Release of Information, Temple Hills, MD
4/2010-Present
Kaiser Permanente Health Information Management Department
. Manages the release of electronic medical, behavioral health
records and paper charts to third parties such as legal,
government agencies, workers comp via HIPAA guidelines
. Perform recruitment activities, new hire orientation, health
benefits coordinator, provides advice and guidance to employees
and completes various monthly reports.
. Serves as liaison to management and vendor
. Monitors work process to ensure compliance with established
procedures
. Apprises Manager of need for operational adjustment, updating
and/or improvement when necessary
. Ensures compliance w/ federal, state & local regulations, as
well as w/ institutional/organizational standards, practices,
policies & procedures.
. Recruit staff and ensures appropriate orientation & training of
new personnel;
. Supervises staff including selecting or recommending selection,
training, assigning and evaluating work, counseling,
disciplining, written warnings and termination
. General office administration duties such as screening mailing,
processing check payments, ordering office supplies and editing
documents
Verisma Systems Release of Information Specialist
Kaiser Permanente Health Information Management
Silver Spring, MD 4/14/2010- Present
. Process Behavioral Health and third party release of
information such as Workers Compensation, disability and
attorney requests via Electronic Medical Record system and
paper charts within HIPAA guidelines and apply appropriate fee
schedule
. Abstracts and process medical release of information requests
via the Privacy Act
. Provide customer service to Attorneys and Behavior Health
professionals.
. Analyzes requests to determine what records are to be pulled
and from which facility
. Assists supervisor in performing reporting and clerical
functions within division, completes request forms, documents
records retrieval activity, mails requested information to
requestors, distribute and coordinates the flow of work, send
out daily production reports and logs to upper management
. Functions as resource person for department personnel to
answer questions and assists with problem resolution.
. Monitors trends in Medical Record requests processing and
informs management.
Provide back up relief for various areas.
. Received payments and processed via cash register
Covance Laboratories Vienna,
VA 11/06 - 8/08
Archives Associate/Customer Service Representative
. Administered customer service to internal and external personnel
via phone, fax, email, to maintain understanding of controlled
substance handling and effectively control the materials and
records to meet all legal, federal regulatory and company
requirements and followed all SOP's
. Retrieve, Send or dispose of hazardous material to various
customers according to federal regulations
. Process and ship samples according to regulations and protocol
. Kept the storeroom and stock areas in a clean and orderly
condition by lifting and moving cases in order to stock shelves
. Direct maintenance and quality assurance of departmental record-
keeping system in accordance with legal requirements and
departmental policies.
. Performs all duties related to receiving, distributing, storing,
dispensing, inventory control and/or shipping of human subjects
and laboratory animals a safe and efficient manner, following
Purchase order, P-Card or other internal instructions and
applicable state and federal regulations. Coordinate transfers
of records from the unit to Archives and to remote repositories.
. Perform other related duties as required
Contact this candidate