Customer Service Sales

CLIFFORD L. SESSUM

***** *** ******

Moreno Valley, CA 92551

951-***-**** Home 909-***-**** Cell

**********@***.***

OBJECTIVE An opportunity to apply technical and customer service

skills that will result in increased customer satisfaction,

self fulfillment and job/career satisfaction.

EMPLOYMENT Bethesda Revival Center - Riverside, CA

10/09 - 09/12

Senior Pastor

Preach and/or teach in both the Sunday Morning and Tuesday

Evening Bible Study. Worked with the Worship Team leader in

preparing appropriate worship services. Once per month lead

the congregation in the Lord's Supper or Communion. Lead in

regards to water baptisms of prospective candidates.

Performed weddings and funerals as needed. Responsible for

all administration of the church including office, staff,

janitorial, grounds and buildings. Provided leadership and

guidance to all other members of the pastoral staff. Ensure

that all staff, pastoral and otherwise, fulfill the

requirements of their job descriptions. Delegation and

oversight of the planning of outreach activities in the

surrounding neighborhoods. Oversee the assimilation of new

attendees and work toward creating an inviting environment

in the congregation. Participate in and oversee the

Christian Education of all ages. This includes Sunday

School classes, youth, and adult education. Delegated many

responsibilities to volunteers in the church. Provided

short-term counseling as needed and available and

responsive to crisis situations.

L-3 Communications - March ARB, CA 03/04 - 10/09

Field Service Technician

Maintains operation of local area, world wide and virtual

private networks (VPN) for the Department of Homeland

Security, Air and Marine Operations Center (AMOS) systems

and circuits. Perform preventative maintenance and

troubleshooting of specialized radar processing hardware

and associated networks. Maintain Silicon Graphics Computer

Systems Altix 3000 Server and Dell workstations; Nortel 61C

telephone switch and database; various personal computers

and peripherals; AVTEC DSPatch 640 Communications Switching

System; Overwatch computerized radio control system; and

various electronic, optical and mechanical equipment.

Assists telephone companies in fault isolation of problems

as they occur for radio, radar, digital data, and voice

telephone circuits. Perform the above duties with minimal

supervision. Currently holds Secret Security Clearance.

American Power Conversion - Moreno Valley, CA 10/03 - 03/04

Field Service Engineer

Perform direct service activities on APC products in the

field. Perform start up of single-phase and three-phase UPS

systems at customer sites. Provide on site operational

training to end-user. Provided emergency service and

repairs as requested by customers. Perform preventive

maintenance on APC UPS products. Communicate and document

all customer feedback to appropriate department within the

APC Global Services. Promote contract sales and equipment

sales and upgrades or modifications to customers. Perform

field upgrades and modifications. Perform the above duties

with minimal supervision.

MGE UPS Systems - Costa Mesa, CA 12/02 - 10/03

Applications Engineer

Provided pre sales applications engineering support for UPS

and related power products. Assist representatives in close

of sale by providing technical support and documentation in

equipment configurations, specification review and

response, written proposals, and technical equipment

submittals. Draw accurate electrical single line systems

representations for submittals using AUTOCAD.

Powerware Corporation - Lake Forest, CA 7/98 -

10/02

Inside Sales Engineer

Provide pre and post sales applications support for

Uninterruptible Power Systems and related power products.

Assist representatives close sales by providing technical

support in sales calls/presentations, equipment

configurations, product demonstrations, and equipment

installation issues. Coordinate with Engineering,

Marketing, Operations, Customer Service and vendors to

compile data used for bid specification responses, written

proposals, and technical equipment submittals. Convert

proposals and quotations into orders, including but not

limited to initiating and coordinating customer site

visits, solving customer and representative

issues/problems, and preparing responses to customers.

Perform the above duties with minimal supervision.

Powerware Corporation - Tustin, CA 10/95 - 7/98

Customer Service Engineer

Performed direct service activities on Powerware products

in the field. Installed single-phase Uninterruptible Power

Supplies (UPS) at customer sites. Performed start up of

single-phase and three-phase UPS systems at customer sites.

Provided on site operational training to end-user. Provided

emergency service and repairs as requested by customers.

Performed preventive maintenance on Powerware UPS products.

Communicated and documented all customer feedback to

appropriate department within the Powerware Worldwide

Services Group. Promoted contract sales and equipment sales

and upgrades or modifications to customers. Performed field

upgrades and modifications. Perform duties with minimal

supervision.

Static Power Conversion Services - Buena Park, CA 4/92 - 10/95

Field Service Engineer

Performed direct service activities on various

manufacturers power protection products in the field.

Performed start up of single phase and three phase

Uninterruptible Power Supply (UPS) systems at customer

sites. Provided emergency service and repairs as requested

by customers. Performed PM's on various UPS products.

Maintained an inventory of spare parts for use in the

repair and maintenance of the installed base of equipment.

Communicated and documented all customer feedback to

appropriate department within the SPCS organization.

Promoted contract sales and equipment sales and upgrades or

modifications to customers. Performed field upgrades and

modifications. Performed the above duties with minimal

supervision.

Ectron Corporation - San Diego, CA 5/82 - 4/92

Electronics Technician

Performed set up, environmental test, final test, repair,

and calibration on various Instrumentation Amplifiers,

Thermocouple Simulator Calibrators and Strain Gage Power

Supplies. Submitted Engineering Change Requests, read

schematics, use "O" scope, DVM, Frequency Counter,

Frequency Generator, and multimeters. Troubleshoot analog

electronics circuitry to component level. Measured slew

rate, overload recovery time, noise, set gain, calibrated

active filters, and set power supply voltages and currents,

verified voltage and current regulation of Strain Gage

Power Supplies to manufacturer's specifications.

General Dynamics Corporation - San Diego, CA 4/81 - 5/82

Electronics Assembler "A"

Performed harnessing, cabling, crimping, soldering,

mechanical, and electrical assembly of F-111 Aircraft Test

Stations. QC2000 soldering certification.

US Navy - USS Constellation CV-64 10/76 - 10/80

Fire Control Technician - Missiles

Performed Daily Systems Operability Tests (DSOT) on 55A

Fire Control Radar and MK 119 Mod 0 Computer as part of the

Terrier Missile Defense System. Performed scheduled

preventive maintenance, corrective maintenance and other

duties as assigned. Read Technical Manuals, Fault Isolation

Manuals, and schematic drawings.

EDUCATION Friends International Christian University - Merced, CA

2013

Doctor of Ministry in Leadership

Friends International Christian University - Merced, CA 2008

Master of Biblical Counseling Degree

American Power Conversion - Providence, RI 9/03 - 11/03

Basics of Customer Service Skills Training, UPS Principles

and Theory, APC Silicon, APC Symmetra, APC Infrastructure

Training.

Powerware Corporation 11/95 - 5/97

Basics of Customer Service Skills Training, UPS Principles

and Theory, Exide Series 3000, Powerware Series 300-225,

Powerware 150ES Series, Powerware Plus Series, Powerware

Profile, Plus 18-36 Training, Exide 2000 Series Training,

Multi-Module / Redundant UPS Systems Training.

Static Power Conversion Services 4/92 - 10/95

Customer Service Skills Training, AC/DC Power Electronics

Theory, Battery Servicing Techniques, PDU Servicing

Techniques, Emerson/Liebert 6000 Series UPS, Elgar A&B

Series UPS, Liebert 500 Series, Deltec 8000 Series, APC

products, Exide 6000 Series.

The Center for Employment Training - San Diego, CA 10/82 - 3/83

Electronics Technology

. Student of the Year

. Certificate of Appreciation

. Special Commendation Letter from City Council of San

Diego, CA

US Navy - Fire Control Technician Graduation: 4/77

Basic Electricity and Electronics, Advanced Electronics, Radar

Principles

COMPUTER

SKILLS . Software: Microsoft Office Suite (MS Word, MS Office

Publisher, MS PowerPoint, MS Excel, and MS Access) .

QuickBooks . AutoCAD

HIGHLIGHTS . Integrity . Fast Learner . Customer Service Skills .

Time Management Skills

. Administrative Skills

REFERENCES Professional

Joseph Nordlund - Guardian Power 951-***-****

Fred Shultz - Ectron Corporation 858-***-****

James Ungard - L-3 Communications 951-***-****

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