Customer Service High School

Edna Walker

**** **** ******** *** ** St. Petersburg, FL 33702

Phone: 813-***-**** E-Mail: ********@***.***

OBJECTIVE

Seeking to utilize professional skills in administrative support . Highly skilled and resourceful with strong

organizational, technical and interpersonal skills.

EXPERIENCE

LATE HOURS URGENT CARE, Riverview, FL 2005 – September 2012

Front Desk Secretary

Registered patients for appointments.

Assembled charts for new patients, including, obtaining all previous records and tests.

Hear and resolve complaints from customers, patients and public.

Insurance Verification.

Collect payments and discharge patients.

Scan all charts.

Balance all transactions at the end of the day.

Answer multi phone lines.

TOWER DIAGNOSTIC, Brandon, FL 2002-2005

Front Desk Secretary

Registered patients.

Maintained patient scheduling.

Verified insurance, collected payments.

Set up and handled incoming mail.

Answered multi phone lines.

Balanced all transactions at the end of the day.

Prepared next day charts for scheduled patients.

BRANDON HOSPITAL, Brandon, FL 1988 - 2002

Secretary, Radiology Department

Prepared and organized paperwork for in-house patient’s upcoming tests.

Registered out patients for diagnostic tests.

Assisted technologists with patients when necessary.

Served as patient advocate when needed.

Prepared charts, x-rays and reports for next day surgery.

Answered multi phone lines.

Retrieved films for physicians in a more than adequate time frame.

Coordinated diagnostic stat procedures with physicians and technologists.

EDUCATION

Williamstown High School – Williamstown, NJ 1967 – 1971

SKILLS

Computer Skills Office Practice Public Relations Administrative responsibilities

Account Collections Insurance Verification Customer Service

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