Customer Service Representative
Resume:
Hira Abbasi
***** ******** ***** • Sterling VA **165 • 571-***-**** • **********@*****.***
OBJECTIVE: Actively seeking a position to use my analytical and statistical skills.
EDUCATION
Master of Science in Biostatistics and Epidemiology, May 2013
George Mason University, Fairfax VA
Bachelor of Science in Biology, May 2010
George Mason University, Fairfax VA
RELEVANT COURSEWORK
Statistics Coursework: Applied probability, Applied Statistics, Biostatistical methods, Survey Sampling,
SAS, and Statistical Graphics and Data exploration.
Epidemiology Coursework: Introduction to Epidemiology, Infectious Disease Epidemiology, Chronic
Disease Epidemiology, Nutritional Epidemiology, and Social Epidemiology.
Management: Healthcare Management
Undergraduate Coursework: Biological Statistics, Genetics, Human Physiology, Biochemistry, Vaccines,
Biodefense
Statistical Skills: Knowledge in Data Analysis: Regression Analysis, Correlation Analysis, Hypothesis
Testing, Confidence Intervals for means and medians, descriptive statistics, goodness of fit tests, ANOVA.
Skills and knowledge of parametric and nonparametric techniques.
Skills in biostatistical aspects of design and analyses of biomedical studies.
Knowledge of sample size computation and power computation and knowledge of methods of randomization,
and stratification.
Knowledge of probability sampling designs like simple random, systematic, Bernoulli, stratified, cluster
among others.
TECHNICAL SKILLS
Computer: Proficient in SAS, R and Microsoft office, working knowledge in SPSS
Language: Fluent in English, Urdu, conversational in Hindi, working knowledge of French
Hira Abbasi
46392 Woodlake Place • Sterling VA 20165 • 571-***-**** • **********@*****.***
EXPERIENCE
Biostatistics Lecturer, August 2012 Present
Biostatistics 214, Biology Department, George Mason University, Fairfax VA
• Lecture biostatistics to 160 undergraduates by creating lectures and grading examinations for the students
• Prepare students for higher studies in the fields of science and/or statistics using tools such as R and monitor
and assess students’ progress and growth.
• Covered topics such as probability, sampling distributions, hypothesis testing, regression analysis,
correlation analysis, contingency tests, chi square goodness of fit tests, among other topics.
• Hold weekly office hours to provide additional guidance and support as needed
Graduate Teaching Assistant, August 2011 August 2012
Biostatistics 214, Biology Department, George Mason University, Fairfax VA
• Taught biostatistics recitation to undergraduates (6 sections of 25 students each)
• Collected and graded homework assignments each week and responsible for recording grades
• Monitored and assessed students’ progress and growth
Substitute Teacher, January 2012 June 2012
Elementary, Middle and High Schools Substitute Teacher, Loudoun County Public Schools, VA
• Facilitated student learning and helped students’ complete assigned tasks in the absence of their regular
teacher.
• Ensured the day progressed smoothly without any hindrances
• Completing daily report and/or evaluation to inform absent teacher on student progress
ADDITIONAL EXPERIENCE
Birthing Inn Volunteer, May 2008 – May2010,
Emergency Room Volunteer, May 2008 – May 2010
INOVA Loudoun Hospital, Landsdowne VA
Assisted visitors at Birthing Department and Emergency Room at Inova Loudoun Hospital.
•
Directed patients to triage nurses, distribute baby baskets, and oriented new patients to ER rooms.
•
Performed administrative duties such as answering phones, doing paper work, changing bed sheets
•
and ensure supplies are allocated appropriately
Family Practitioner Shadowing, January 2009 – May 2009
Hira Abbasi
46392 Woodlake Place • Sterling VA 20165 • 571-***-**** • **********@*****.***
Purcellville Family Practice, Purcellville VA
• Shadowed family practitioner 3 4 hours a week to observe doctor’s daily routine
• Interacted with staff and patients to build knowledge base for bed side manner
• Learned about specific health problems and medication usage, how to use basic health monitoring
equipment, and observed minor surgical procedures and techniques
Floral Customer Service Representative, June 2005 – January 2007
Village Flowers, Sterling VA
Provided customer service to patrons at local family owned florist shop
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Assisted in training a new employee on processes and procedures such as upkeep of flowers and floral
•
arrangement design
Managed inventory based on environmental and seasonal variables
•
Reported to supervisor with issues such as disgruntled clients or to inform on floral order progress
•
Hira Abbasi
46392 Woodlake Place • Sterling VA 20165 • 571-***-**** • **********@*****.***
REFERENCES
Dr. Heibatollah Baghi
Associate Professor
George Mason University
******@***.***
Dr. Michael Cohen
Adjunct Professor
George Mason University
*******@***.***
Dr. Arndt F. Laemmerzahl
Instructor, Biology Department
George Mason University
********@***.***
Karoline Oldham
Graduate Teaching Assistant, Biology Department
George Mason University
*******@***.***
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