Manager Administrative Assistant

Sarah Kosenka

**** *. ******** ***. *******, IL 773-***-**** ************@*****.***

Objective

Seeking a position related to my experience and educational background utilizing my leadership,

communication, and interpersonal skills.

Professional Experience

ILLINOIS CPA SOCIETY CHICAGO, IL

MEMBERSHIP MANAGER SEPTEMBER 2012

• Manage annual dues invoicing for over 24,000 members.

• Manage policies, procedures, and processes for all membership applications.

• Hire, train, and develop a staff of four Membership Coordinators. Complete annual performance

reviews, recommend compensation, and as necessary, take corrective action and terminated direct

reports.

• Manage call center for the Society.

• Develop annual member recruitment and retention plans, including budgeting and implementation.

INSTITUTE OF REAL ESTATE MANAGEMENT CHICAGO, IL

Membership Admissions Manager March 2004 to July 2011

• Managed policies, procedures, and processes for all membership applications.

• Managed annual dues invoicing for over 16,000 members.

• Developed annual operating plan for all membership programs and dues collection;

including monitoring, reporting variances, and forecasting throughout the year.

• Hired, trained, and developed a staff of three Admissions Coordinators. Completed annual

performance reviews, recommended compensation, and as necessary, took corrective action and

terminated direct reports.

• Developed annual member recruitment and retention plans, including budgeting and

implementation.

• Served as liaison to the Membership and Credentialing Committee providing support to volunteer

leaders at two national meetings and throughout the year.

• Managed development of membership applications, brochures, and handbooks.

Membership Coordinator November 1999 to February 2004

• Reviewed and approved applications for special membership status.

• Attended and facilitated meetings at national conventions.

• Facilitated extensive contact with members and local chapters.

• Coordinated and supervised daily activities of Dues Assistant.

• Managed follow-up program for delinquent chapter dues payments for all chapter members

• Managed dues compliance activities with the National Association of REALTORS.

CPM Candidate Coordinator September 1997 to October 1999

• Reviewed and approved applications for the CPM (CERTIFIED PROPERTY MANAGER) program.

• Attended meetings at national conventions.

• Maintained member database.

• Facilitated broad contact with members and local chapters.

• Advised and recommended course of study for candidates.

• Supervised daily activities of Membership Assistant.

PEPSI-COLA BLOOMINGTON, IN

Administrative Assistant August 1995 to August 1997

• Maintained and reconciled daily inventory levels.

• Responsible for final review of customer invoices, AP entry and monthly reports.

• Maintained customer database.

• Supported sales staff through customer interface, presentations, business reviews, spreadsheets, and

promotional decks.

• Facilitated extensive contact with customers, acted as liaison between customers and delivery men.

Education

INDIANA UNIVERSITY - BLOOMINGTON, INDIANA

Bachelor of Arts, August 1996

Major: Anthropology

Minor: History

Skills

Proficient in Word, Excel, PowerPoint, Lotus Notes, Outlook, Personify, Aptify.

Excellent interpersonal communication skills developed through extensive contact with external contacts

and internal staff.

REFERENCES AVAILABLE UPON REQUEST.

Contact this candidate