Health Insurance Supervisor
Resume:
Demetrius Isaiah Foster
*** ******** **. #*** ************, Florida 32225
*********.******@**********.***
or
*******@*****.***
Education A.S. Electronics/Computer Technology June 2004
Jacksonville, Florida
Florida Technical College
Professional Acting Supervisor - AHMSI now known as Homeward 01/08 -
Experience Residential, Inc. Jacksonville, FL Present
Responsible for reviewing and handling high risk
pre-litigated bankruptcy cases. Responsible for
writing detailed chronologies on bankruptcy loans.
Responsible for responding to QWR's and US Trustee
Inquires. Created manual payment ledgers to submit
to court as supporting documentation. Attended
hearing/Depo's to negotiate on the companies behalf.
Respond to intercoms & emails from our vendors,
attorneys.
Sr. Bankruptcy Specialist
Trained all new hires in my department, pulled
reports to ensure all issues, holds, and intercoms
was answered/handled within company guidelines.
Reviewed/executed documents, POC's, Affidavits,
Declarations, Certifications, SOT, and many more.
Assisted with developing SOP for new processes and
made changes to current process. Settled hearing by
offering the borrower's attorney a MOD, negotiated
attorney fees & costs, waived payments, negotiated
cramdowns. .
Health Insurance Claims- Kelly Services 09/07 -
(Temp-position), Jacksonville, FL 11/07
Allstate Insurance Company
Handle incoming calls from policy-holders, agents,
dental offices, and Doctor offices in reference to a
claim being paid or denied; placed stop-payments on
check that were not received and reissued new ones;
explained the benefits of a policy
Skip Tracer - Hiday & Ricke PA., Jacksonville, FL 10/06 -
Phone work; maintenance of files containing 80 to 02/07
165 accounts; evaluate account back-up and determine
a search plan; coordinate search activities with
client and other agents; communicate updates to
clients, coordinate the recovery process;
participate in weekly meetings and training courses
Collections Supervisor - Fidelity National 02/04 -
Financial, Jacksonville, FL 10/06
Monitored calls gave constructive feedback to
associates. Held monthly meetings to communicate any
new processes/changes that may have occurred.
Responsible for monthly and quarterly meeting with
upper management to advise them of my team
performance, any goals met. Handled irate callers
when needed, give feed-back from monitoring
sessions.
Team Lead - AmeriCredit, Jacksonville, FL 09/03 -
Assisted team members with irate callers, 02/04
side-by-sides to help coach team members with
meeting there goals, contacted borrowers about their
past-due payments, explained the possibility of
repossession, and possess knowledge of AS400 and
Davox
Collections Agent- Fairbanks Capital, Jacksonville,
FL
Contacted loan borrowers in reference to delinquent
payments, advised borrowers of foreclosure
procedures, arranged payment plans, possess
knowledge of LTS and Magellan System
Collections Agent- Metris, Jacksonville, FL
Contacted card members in reference to delinquent
payment, process payments by phone, possess
knowledge of Quick Check (MQC) format
04/02 -
07/03
05/00-
01/02
Computer Microsoft Word - OutLook - Excel - Davox Dialer - NewTrack -
Skills Pacer DARES CCC - APPS - FDCPA Certified - MSP - LPS Desktop -
PeopleSoft
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