Customer Service High School
Resume:
Amber R. Bowe
******@*****.***
Objective:
I am seeking a technical support position where my technical skills and experience can be
utilized.
Skills:
● Desktop Operating Systems – Emphasis on Windows XP, Windows 7, and Windows 8
● Networking Fundamentals
● Desktop Administration
● Open Source Systems – Emphasis on LINUX – Ubuntu
● Windows Server 2003/2008
● Knowledgeable in Microsoft Office programs
● Customer Service Professional
● Microsoft – Emphasis on Office 2003/2007 Suite
● Hardware/Software
Education:
● Computer Support Technician Diploma
Kaplan College, Vista, CA Jan. 2009 – Oct. 2009
● Associates Degree Liberal Arts
Palomar Junior College, San Marcos, CA 1997 2000
Certificates & Seminars:
● Kaplan College Vista, CA Honors Certificate 2009
● Practice Management Institute St. Paul, MN Receptionist Seminar 2004
Experience:
Help Desk Escondido Charter High School Escondido, CA March 2010 January 2013
● Resolved hardware, software, networking, and printer issues.
● Responded to Help Desk requests via a ticket system, phone, and email.
● Setup and configured new employees’ workstations.
● Created Windows accounts through Active Directory.
● Managed Email accounts for all staff and students in Gmail.
● Maintained the inventory for hardware and software.
● Upgraded and installed hardware and software as needed.
Teacher’s Aid Vista Valley Day School Vista, CA 2007 2009
● Monitored children from ages 18 months to 11 years old
● Maintained a safe environment in the classroom and on the playground
Executive Secretary FHB Contractors Inc. Vista, CA 2005 2007
● Performed data entry, scanned, faxed, and distributed mail.
● Prepared and managed correspondences, reports and documents.
● Organized and coordinated meetings, conferences, and travel arrangements.
Contact this candidate