Customer Service Technician
Resume:
Namisha Dawkins Brown
Brooklyn, New York 11203
(Cell) 302-***-**** **********@*****.***
(Home) 347-***-****
OBJECTIVE To obtain a pharmacy technician position where there is growth
potential within the establishment. I'd like to work in an area
where I will be able to utilize my knowledge and skills in the
pharmaceutical field.
EDUCATION
Glades Central Community High School, Belle Glades, FL
June 1995
Sentara Hospital Pharmacy Tech Program
June 2007
Sentara Careplex Hospital, Hampton, VA
Dental Technician Certificate
November 2005
Red Cross Volunteer Dental Assisting Program
1st Dental Squadron, Langley AFB,
Certified Pharmacy Technician
November 2007
Newport News, VA
EMPLOYMENT EXPERIENCE
Pharmacy Technician
Rite Aid Pharmacy, New Castle, DE September
2009 - July 2011
. Provided customer service to employees and patients by filling
prescriptions, entering drug information as prescribed by the
physician (dosage, strength, quantity & transcribed sig code
. Answered pertinent questions from patients and staff regarding
pharmacy and drug distribution
. Set-up prescription for final check by the pharmacist
. Managed pharmacy finances via usage of the cash register, as well as,
made register deposits.
. Managed pharmacy inventory such as received and rotated stock for
returns and performed routine inspection of expired medication
. Assisted with answering of multi-phone lines
. Assisted with inventory management and the filling of specialty drugs
. Practiced team based work ethics, as well as, maintained a clean and
safe work environment
Pharmacy Technician May 2008 -
August 2009
Mercury West Pharmacy, Hampton, VA
. Provided customer service to employees, patients and medical offices
in the Southside and Peninsula by filling prescriptions and entering
drug information as the physician had prescribed (dosage, strength,
quantity, transcribed sig code using QS1, pre-packed, dispensing and
compounding medications
. Answered pertinent questions from patients and staff regarding
pharmacy and drug distribution
. Managed pharmacy finances via usage of the cash register, made
register deposits and purchased medication.
. Managed pharmacy inventory such as received and rotated stock for
returns and performed routine inspection of expired medication
. Performed bulk compounding and prepared sterile or intravenous
additive solution, ordered, loaded, refilled medications using
specialized software such as Bergen System.
. Assisted with answering multi-purpose lines
. Assisted with inventory management and the filling of specialty drug
trays
. Practiced team based work ethics, as well as, maintained a clean and
safe work environment
Pharmacy Technician Student
Sentara Careplex Hospital Outpatient & Inpatient Pharmacy, Hampton VA
July 2007 - January 2008
. Provided customer service to employees, patients and medical offices
in the Southside and Peninsula by filling prescriptions and entering
drug information as the physician had prescribed (dosage, strength,
quantity, transcribed sig code using QS1, pre-packed, dispensing and
compounding medications
. Answered pertinent questions from patients and staff regarding
pharmacy and drug distribution
. Managed pharmacy finances via usage of the cash register, made
register deposits and purchased medication.
. Managed pharmacy inventory such as received and rotated stock for
returns and performed routine inspection of expired medication
. Performed bulk compounding and prepared sterile or intravenous
additive solution, ordered, loaded, refilled medications using
specialized software such as Bergen System.
. Assisted with answering multi-purpose lines
. Assisted with inventory management and the filling of specialty drug
trays
. Practiced team based work ethics, as well as, maintained a clean and
safe work environment
. Assisted with training of new students
CERTIFICATION
. Certified Pharmacy Technician - November 2007
SKILLS
Microsoft Office 2007: Word, Excel & Explorer, as well as, Pharmacy
Software: QS1 & Pyxis
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