Customer Service High School
Resume:
Ocoee, FL *****
**********@*****.***
Lori Hedrick
Education:
Nexstar, Baltimore, MD (March 2008)
Certificates in Dispatching and Customer Service
Brien McMahon High School, Norwalk, CT
General Studies
Completion of High School Diploma
Work History:
Car Store Towing, Winter Garden, Fl. (July 2012-November 2012)
Dispatcher/Customer Service
. Dispatch jobs to service techs
. Answer all phones, filing, faxing, scanning, releasing customer vehicles,
. handling all cash & credit cards.
. Scheduling all service calls
Kaiser Battistone Septic & Plumbing, Norwalk, CT (February 2004 – November 2011)
Office Administrator
Conduct office operations such as, filing, faxing, and data entry delegating responsibilities as needed.
Perform accounts payable functions, daily deposits, billing, credit and collections, and entering all credit card and account information in our database.
Multitask while operating 15 telephones lines to contact customers, answer customer questions, gather information, and scheduling services.
Dispatching jobs to service technicians and managing time cards.
Hocon Gas Inc., Norwalk, CT (February 1994 - February 2004)
Office Administrator
Customer service duties, answer customer questions, gathering of information, and scheduling services.
Filing, faxing, scanning, and data entry duties.
Responsible for accounts payable operations, credit and collections, creating and mailing invoices, and producing accurate monthly reports.
Dispatching service technicians to the proper destination in a timely manner.
Union Trust Bank, Darien, CT (October 1990 - February 1994)
Teller Supervisor
Manage tellers and their responsibilities, verifying all transactions are executed accurately and completely.
Perform teller operations such as deposits, withdrawals, and cashing checks.
Order branch cash, end of the day cash count, opening and closing accounts, and producing daily/weekly/monthly reports.
Computer Skills
Microsoft Word, Outlook, Excel
Peachtree
Scanning/Copying files
Web browsing
50 Words per minute
Service Ceo
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