Customer Service Manager

Ja’Niqua Kendrix

*** ****** **** *** *** Houston, TX 77060

318-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

Accomplished recent graduate with academic experience in health, wellness and athletics. Strengths include

leading projects and learning new concepts with ease. I look to assemble a set of skills and experiences first-hand

through an entry level position.

WORK HISTORY

03/2013 to Present Application Phone Channel Manager

Xerox-Capital One Bank – Houston, Tx 77074

• Assist new cardholders with credit card applications over the phone.

• Informing prospective customers of card benefits and features.

• Transferring cardholders to appropriate departments.

• Provide world class customer service on every call.

05/2012 to 12/2012 Receptionist

McNeese State University – Lake Charles, LA 70607

• Answered and managed incoming and outgoing calls while recording accurate

messages.

• Checked out equipment.

• Greeted numerous students, faculty, staff and alumni.

• At closing shift made sure money was deposited.

01/2012 to 05/2012 Intern

McNeese State University Wellness Center – Lake Charles, LA 70607

• Planned, implemented and evaluated programs.

• Conducted individualized health assessments based on data.

• Hosted educational presentations on topics of nutrition and wellness.

• Documented clinical findings and correctly entered pertinent data for processing.

• Educated clients about the long term health benefits of balanced diets and exercise

programs.

11/2011 to 03/2012 Assistant Basketball Coach

Sam Houston High School – Moss Bluff, LA 70611

• Assisted the post position.

• Developed game plans and adjusted them according to various game situations

• Exhibited sound judgment while executing coaching responsibilities and

functions.

05/2010 to 08/2010 Computer Lab Monitor

McNeese State University – Lake Charles, LA 70607

• Made sure the computers were being used properly.

• Cleaned the area and shut down all computers at closing time.

06/2009 to 08/2010 Team Member

Raising Cane – Lake Charles, LA 70607

• Maintained high standards of customer service during high-volume, fast-paced

operations.

• Handled currency and credit transactions quickly and accurately.

07/2010 to 08/2010 Receptionist

M.L.K Middle School – Monroe, LA 71202

• Opened and properly distributed incoming mail.

• Answered and managed incoming and outgoing calls while recording accurate

messages.

• Screened all visitors and directed them to the correct employee or office.

EDUCATION

05/2012 B.S Health Promotion

McNeese State University – Lake Charles, LA 70607

HONORS/ACTIVITIES

• President’s Honor Roll

• Honor Roll

• Member of the McNeese State University Women’s Basketball Team

• Southland Conference Champs 2010-2011

• Southland Conference Tournament Champs 2010-2011

• Member of Fellowship for Christian Athlete Leadership Board

• Member of Lake Charles Alumnae Chapter of Delta Sigma Theta Sorority Inc.

REFERENCES

• Available Upon Request

Contact this candidate