Information Technology Specialist

ERNEST A. NOLLINGER

Contact #: 912-***-****

Email: ******.*********@*****.***

PROFESSIONAL SUMMARY

Motivated self starter with 10+ years of experience in high demand, fast paced telecommunications

environments and nearly 15 years in leadership positions. Career highlights include experience in

telecommunications equipment installation & troubleshooting, training co workers, and delivering excellent

customer service. Currently hold an active Department of Defense Secret Security Clearance.

QUALIFICATIONS SUMMARY

Strong knowledge and understanding of computer hardware and software technology.

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Exceptional customer service skills, particularly conflict resolution and problem solving.

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Demonstrated leadership capabilities among co workers.

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Ability to work independently and without supervision.

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Proven time management skills to complete tasks quickly, correctly, and efficiently.

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EDUCATION

University of Phoenix

Master’s of Information Systems – May 2013

Bachelor of Science – Information Technology, October 2010

Training & Certifications

CompTia Security+

MS Windows 7 Client

Windows Server 2008 (including Active Directory & Network Infrastructure)

WORK EXPERIENCE

Systems Administrator/Systems Analyst Apr. 2012 – Present

Department of Defense Edwards AFB, CA

Execute system engineering processes for assigned communications initiatives, gathering technical

requirements and developing required documentation within negotiated schedule.

Design, install, deploy, scale, and manage the enterprise wide virtual datacenter architecture.

ERNEST A. NOLLINGER

Contact #: 912-***-****

Email: ******.*********@*****.***

Monitor and fine tune performance of system environments. Ensure information security/assurance

policies and principles are enforced. Implement new technologies within current environments.

Participates in, or conducts, special mission projects.

Develop and document system administration standard operating procedures.

Perform system administrator duties on all servers assigned to include daily system checks, installing

system security patches, monitoring systems, ect… to include providing on call support.

Plan, develop, and implement software and infrastructure enhancements which improve mission

objectives and optimize their response times.

Evaluate new systems engineering technology and recommend efficiency improvements.

Perform as a technical advisor to functional IT users.

Receive and respond to system user problems, requests, and incidents from users. Document system

baselines and perform detailed root cause analysis on system faults.

Field Technician II Jan. 2006 – Nov. 2011

Dish Network Services LLC. Savannah, GA

Primarily responsible for installing and maintaining satellite TV and Wild Blue satellite Internet systems

while delivering premier first class customer service. Secondary responsibilities include training and

mentoring new field technicians.

Multichannel Transmissions Systems Operator/Maintainer Apr. 2002 Aug. 2005

United States Army FORT BRAGG, NC

Responsibilities included setting up, maintaining, and supporting Line of Sight radio telecommunications

equipment to provide WAN support for secured and unsecured Internet service; and maintaining

maintenance records and inventory for seven communications trucks. Led a team of 4 soldiers and on call

leader for a section of 15 soldiers. Performed monthly evaluations for soldiers and provided guidance to

assist in receiving promotions.

Assistant Store Manager Aug. 1997 Dec. 2001

Arby’s Mojave, CA

Management responsibilities include maintaining inventory counts, managing labor costs, conducting

employee evaluations and promotion recommendations, interviewing prospective employees and

assisting General Manager with new hires decisions.

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