Customer Service Sales
Resume:
Anthony Mercurio
**** ****** ******, ******, ** *3619
****************@*****.***
PROFESSIONAL PROFILE
Self-motivated sales management leader with demonstrated excellence in sales growth, customer
satisfaction, and operations management. Expert-level sales and account management strategist, skilled at
establishing process improvements that advance performance levels and drive company objectives.
Building relationships with, CEO’s, Doctor’s, C-Level executives, and Clinical directors.
CORE COMPETENCIES
Unique Prospecting Technique, Business Management, Solution Based Selling, Sales Action and
Development, Territory Penetration / Expansion, Marketing and Promotions, Market Research and
Analysis, Outstanding Customer Relations, Leadership, Training, and Teambuilding Superior Presentation
/ Negotiation Skills, Problem Resolution and Decision Making Highly Organized and Strong Analytical
skills, Abilities Articulate Oral and Written Communication
Able to Multitask in Fast-Paced Environments
EMPLOYMENT AND EXPERIENCE:
August 2012 to present
Pacific Pulmonary Services, Fresno, CA-Patient Care Coordinator/Outside Sales
Marketing and selling Oxygen, Sleep Therapy, and nebulizers, and respiratory medications.
• Develop new business as well as managing existing accounts.
• Develop business through excellent customer service & follow through.
• Building successful relationships with Referral sources such as doctor's offices, hospitals,
respiratory therapists, skilled nursing facilities, social workers, discharge planners and
patients.
• Cold Call and silicate new business.
• Building relationships with patients directly through in-home visits.
October 2009 to present
ADVANTIS NUTRITION, ASHBORO, NC – Territory Manager:
• Responsible for developing Western Region customer base through cold calling, self lead
generation, and referrals.
• Consultative approach to retaining customer base.
• Brought Customer base from $0 to $1.8 million dollars in sales in first year of
employment.
• Top 2% of sales staff.
• Achieved Salesman of the year award in 2010
• Initiated every rock unturned company approach to developing business.
• Assist customers with proper pricing and questions regarding their accounts
November 1999 to October 2009
EUROPA SPORTS PRODUCTS, INC, FRESNO, CA - West Coast Operations Manager
• Oversee Operation for $150 million Sports Nutrition Distribution Company
• Responsible for western region including California, Washington and
Pacific Rim. Administer $3 million operating budget report to Vice
President
• Direct 2 supervisors, 3 Leads, 30 warehouse employees, and 11
sales/customer service staff
• Manage 2 route sales drivers, and work with them on planning their
routes and territories
• Manage receiving, picking, packing, shipping, and inventory
control
• Operate facility in compliance with OSHA and DOT standards
• Developed and implemented performance and quality improvement program
• Redefined warehouse positions, established hourly production standards
• Streamlined inventory identification and tracking system
• Introduced systematic analysis of daily discrepancy reports
• Standardized receiving, stocking, checking, and housekeeping procedures
November 1998 to 1999
EUROPA SPORTS PRODUCTS, INC. CHARLOTTE, NC - Customer Service Manager
• Managed staff of 6 customer service associates
• Responsible for staffing, scheduling, and training staff
• Worked closely with the sales team to assist in making calls, and processing orders
• Responsible for product demos assigned by the sales staff
• Implement new policies and procedures for staff
• Groom customer service associates to earn a spot on the sales team
Education:
BA – Tusculum College, Greeneville TN- 1995
Certified Personal Trainer-NASM
Certified Strength and Conditioning Specialist-NSCA
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