Customer Service Representative
Resume:
RALPH J CLAUDIO
Ronkonkoma, NY 11779
*********@*****.***
OBJECTIVE
Motivated IT professional with three years experience and a proven drive to
succeed. Capable of completing projects on time and being a motivated team
player. Proficient in hardware and software setup.
EDUCATION
Art Institute of New York - Spring 2010
New York Film Academy, 2008
CompTIA A+ Certified IT Technician (A+)
EXPERIENCE
Microsoft Store, Huntington, NY (Contractor) September 2012 - November 2012
Windows Technical Support Specialist, respond to customer inquiries
regarding Windows operating systems
Maintain knowledge of current software applications
Demonstrated the operation of new hardware products
Calculated sales prices, total purchases and received cash or credit
payment.
EVO Merchant Services, Melville, NY September 2011 - August 2012
Technical Support Specialist, answered and resolved user inquiries
regarding computer software and hardware operation
Maintained daily records of daily data communication transactions, problems
and remedial actions taken
Refer major hardware or software problems or defective products to vendors
or technicians for service
Identified the causes of hardware terminal issues using diagnostic
procedures
Install new hardware or software systems or components, ensuring
integration of merchant systems
CapitalOne, Melville, NY (Contractor) March 2011 - September 2011
Customer Service Representative, answered account user inquiries regarding
daily activities
Operated computers programmed with CashStar software to record, store, and
analyze information
Checked figures, postings, and documents for correct entry, mathematical
accuracy, and proper codes
Maintained a record of daily data and account transactions, problems,
remedy actions taken, and documentations procedures
Filed corporate account documents
Contacted clients, updated account documentation, prepared documents for
customer mailing
Resolve discrepancies in customer account records when necessary
Classified, recorded, and summarized numerical and financial data to
compile and keep financial records up-to-date in database
GameStop, Centereach, NY October 2009 - January 2010
Customer Service Representative, advised customers on merchandise
selection, and answered questions
Verified accuracy of packing datasheets and recorded any errors
Resolve discrepancies in database records when necessary
Assisted with inventory of merchandise, and tagged floor items
Maintained knowledge of current sales promotions, store policies and
security practices
Received, unpacked and tagged merchandise
Use database to assist customers with merchandise inquiries, and orders
First Data Corporation, Melville, NY Feb 2008 - March 2009
Audio and Video Production Editor, edited videotapes by inserting music,
dialogue, and sound effects, arranging video into sequences, bridging, and
correcting errors, with editing software.
Installed, adjusted, operated electronic equipment to record, edit, and
transmit videos programs, video conferencing, or multimedia presentations.
Consulted with clients to diagnose and resolve media system problems.
Conduct training sessions on selection, use, and design of audiovisual
materials and on operation of presentation equipment.
Determined the specific audio and visual effects and music necessary to
complete films.
Reviewed assembled films or edited videotapes on screens or monitors to
determine if corrections are necessary.
Sears Retail Store, Lake Grove, NY September 2007 - April 2008
Customer Service Representative, answered customers' questions about
merchandise and advice customers on merchandise selection.
Itemized and totaled customer merchandise selection at checkout counter,
using cash register, and accepting cash or charge cards for purchases.
Took inventory or examined merchandise to identify items to be reordered or
replenished.
Received, opened, unpacked and tagged floor merchandise.
Maintain knowledge of current sales and promotions, policies regarding
payment and exchanges, and security practices.
RELEVANT SOFTWARE KNOWLEGE
Expert level knowledge of Windows Operating systems. Advanced knowledge of
video production, bridging, video conferencing; expert knowledge of MS
Office 2007, expert knowledge of Adobe Premiere Pro, Audition, Soundbooth,
Photoshop, and AfterEffects, Final Cut Pro, Motion, LiveType, and Web
development software.
Contact this candidate