Customer Service Sales

Kourosh(Kevin) Fouladchi ** Golf Drive ( Aliso Viejo, California 92656

**********@*****.*** 949-***-****

Business Management Profile

Analytical and resourceful management professional with a 15-year record of

success impacting organizational performance through strategic business

development initiatives, effective team leadership, and a strong commitment

to customer satisfaction. Consistently achieve/exceed challenging

expectations in sales and expense controls. Respected supervisor with a

history of training and motivating staff toward top-level performance.

Highlights of Expertise

P & L Accountability Sales Forecasting and Budgeting

Strategic Business Planning Goal Setting and Action Plans

Cost Reduction and Avoidance Team Building and Leadership

Customer Service and Support Performance Management

Education

Chemical Engineering, Azad institute of Technology, Tehran, Iran

B.S. in the chemical engineering that deals with the manufacture of

products through chemical processes. These products include, among

others, Detergent manufacture,pharmaceuticals, pulp and paper,

petrochemicals, microelectronic devices, polymers, and products used in

food processing and in biotechnology.

Certificates

ISO 9001 and 9002, ISO 14000, and OHSAS from RWT V Germany.

Real estate Sales person license, California.

Career Summary

PC Base USA, Costa Mesa, California

Direct business development efforts for this $20M importer/exporter of

electronic products.

Sales Manager (July 2007 to Present)

Manage marketing and sales operations for overseas markets. Recruit and

train sales associates. Conduct daily huddles to review goals, progress,

and action plans. Proactively address issues regarding customer service,

shipping, and quality. Develop and implement procedures to ensure

operational excellence. Attend national and international exhibitions to

network, determine product trends, and identify potential customers.

Research competition to determine and leverage strengths in pricing and

service. Report to company owners and brainstorm effective business

development strategies.

o Exceeded annual sales goals by 33% through penetration of three new

international markets.

o Revamped the shipping procedures resulting in faster deliveries and

lowered expenses.

o Improved service by devising a scheduling system that accommodated

the needs of global customers.

Paknam, Tehran, Iran

Managed development and production operations for manufacturer and exporter

of hygiene and cleaning supplies.

Plant Manager / Quality Control Manager (1997 to 2007)

Managed the full cycle of product development including planning and

scheduling production activities. Collaborated with marketing and sales

departments to translate business objectives into product engineering

requirements. Liaised between senior management and production personnel;

resolved conflicts and motivated staff to deliver high-quality

performance. Supervised 11 direct reports with oversight for up to 300

employees. Held full P&L responsibility; managed payroll expenses through

optimum staffing, scheduling, and training. Met daily production goals

and ensured adherence to mechanical maintenance program. Researched,

sourced, and implemented the use of eco-friendly materials.

o Achieved annual sales goals 6 consecutive years as well as generated

valuable customer feedback through utilization of an innovative

survey system.

o Increased department productivity by 12% through accurate production

planning; reduced shipping expenses by developing a process that

optimized packing material consumption.

o Selected to direct all factory operations during 8-month manager

absence.

o Identified and addressed opportunities for efficiency and

productivity upgrades; wrote a training manual outlining specific

process improvements.

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