Sales Software

Steve Kirkpatrick

**** ******* *** ** ********@*****.***

Salem, OR 97301 Cell: 503-***-****

Objective: Computer and Network Support Specialist

Certifications: CompTIA A+ Certified

Novell 4.1 CNA (Certified NetWare Administrator)

Experience: CompuCom Hillsboro, OR

Apr 2012-Oct 2012

Level 3 Refresh Technician Intel

Instruct users on migration preparation Clean

and repair returned computers

Prepare Laptop Refresh classes Wipe SSD's and

installation of Windows 7

Preform data migrations Run per-delivery

application installations

Migrate data from Windows XP to Windows 7 Give general

instructions on use of Outlook

Migrate data from Windows 7 to Windows 8 Perform SSD

PGP encryption

Create class reports Perform SSD

firmware based encryption

Create hardware return reports Assist with

new employee hardware delivery

Create Inventory Tracking sheet Assist with

physical asset inventory count

Locate and remove outdated desktop hardware Deliver new

hardware to desk-side

Work in Corporate IT Service Center Continue with

periodic online training

Artech Information Systems Portland, OR

Jan 2012-Feb 2012

Desk-side Support Technician 2 IBM/The Standard

Clean and shelf returned hardware Organize and clean

incoming hardware table

Troubleshooting hardware defects Image computers as

needed to diagnose break

Break fix and/or RMA defective parts Organize and

label stock area

Deliver hardware to desk-side Complete RMA's

and return defective hardware

Install and configure Lotus Notes Migrate Lotus

Mail folders to new PC's as needed

Native Staffing Portland, OR

Aug 2011-current

Technician level 3 ATOS/various

refresh projects

Hardware refresh Printers Remove new hardware

from box

Set IP addresses as needed Remove old hardware

install new hardware

Install HDD's in printers Run encryption

firmware upgrade

Ensure that users are able to access resources as needed Store

and shrink wrap old hardware

Hardware refresh Notebook computers Connect to

Network for push installations

Attend installations Restore

user files and preferences

Assure that resources were properly allocated for users

Stream Global Services Beaverton, OR

Mar 2011-Jun 2011

Technical Support Associate 2 HP Home and Home

office support

Warranty hardware and basic software support Sales of

extended warranties

Fee based out of warranty support and diagnostics Sales of out

of warranty support agreements

Computer and Peripheral sales Sales of

alternate support resources

Scripted calls using basic troubleshooting logic flows Customer

database entry and updates as needed

Lotus Notes, and Lotus Mail Setup and configuration Lotus

Mail Web Client

Lotus Notes Admin tools Windows XP, Vista,

7 troubleshooting and diag

GTS Services LLC Portland, OR

Nov 1996-Mar 2009

Technical Support Specialist 3 Glass POS Solutions

LAN, WAN and VPN configuration and implementation POS software

support

Network and computer hardware upgrade and support Software

installations and upgrades

Test Computer and Network hardware for software compatibility

Test for and report software defects

Printer configuration and troubleshooting (laser and dot matrix)

MSDE 2000a and MSDE 2005 installations

Computer hardware configuration and troubleshooting Basic

SQL support

Test Operating Systems for Software compatibility Document

customer support interactions

Stay current with computer, network and VPN hardware Write

and submit knowledge base articles

Install, configure Accpac Plus accounting software Document

hardware and software BKM's

Windows XP troubleshooting and Diagnostics Norton's Anti-

Virus network deployment

Windows Server 2003,2005,2008 management MS Dynamics

general navigation assistance

Create VM Ware environments for testing VM support,

updates and maintenance

Education: PCC CLIMB Professional Development Portland, OR

Jan 2011-Mar 2011

A+ Essentials Exam Prep I A+ Essentials Exam

Prep II

Columbia College of Business Portland, OR

Oct 1995-Dec 1997 (Major) IT and Network

Administration (Minor) Business Management

Network Administration (Novell, Microsoft) MS Office

Operating Systems (Windows, DOS) Desktop publishing

- Adobe Page Maker Basic Database Management

Basic HTML Basic Accounting (GAAP)

Business Management

Interests: I am interested in Network Administration and System

Security. As a Hobby I have enjoyed building/configuring computers.

Installed and configured Linux on home computers and laptops. I feel great

when I am able to share my knowledge. Some outside activities that I enjoy

are hiking, traveling and nature photography.

Contact this candidate