Customer Service Sales
Resume:
Carissa Harris
Virginia Beach, Virginia, 23462
(Relocating to Charlotte, NC in July)
*****.******@*****.***
Objective
• Baker/ Cake Decorator
• Clerk/ Sales Associate
Work Experience
The Custom Cake Shoppe, October 20, 2012-present
Cake Decorator/ Baker, Provide excellent customer service as well as managing phones, Take and assemble client
orders with to be filled and completed in timely manner, assisting in product and pricing knowledge, Handle
Money, perform dialing tasks such as assembling and mixing ingredients, managing ovens, mixing buttercream,
assembling cakes including boxes, boards and stacking, decorating cakes, lifting up to 50 lbs. Cake Decorating
Portfolio available
Virginia Alcohol Beverage Control, May 20, 2011-present
Clerk, Operate a Point Of Sale terminal, Lift over 65 lbs., Stock and Front Shelves Develop Product Knowledge,
Provide excellent customer service, Handle Money, Take and assemble restaurant orders with business to business
transactions
Cracker Barrel Old Country Store, August 2010- May 2011
Server, Operate a Point Of Sale terminal, Lift up to 25 lbs., Stock and clean serving areas, Develop Product
Knowledge, Provide excellent customer service, Handle Money, Take and assemble Phone orders, break down
and close store, train upcoming servers
Romano’s Macaroni Grill, January 2010-August 2010
Server, Operate a Point Of Sale terminal, Lift up to 25 lbs., Stock and clean serving areas, Develop Product
Knowledge, Provide excellent customer service, Handle Money, Take and assemble Phone orders, open and close
store, promote select products
Virginia Beach City Public Schools, September 2008- June 2010
Teacher Assistant Substitute, Assist instructor in educational environment, make and distribute copies, escort
students to scheduled destinations, monitor and enforce set class room rules, assist in instructional development of
elementary level students, change and feed special needs students
Marshalls, February 2007- August 2008
Service Desk Associate, Provide excellence customer service, answer phones and assist in product knowledge and
directions, maintain departments and recover floor, empty fitting room, process lay a way orders and returns at
service desk, handle money and break down evening cashier drawers, train new cashiers
Brusters Icecream, June 2004- December 2009, June 2012- September 2012
Shift Leader, Provide excellence customer service, answer phones and take precise orders for cakes and flavors,
Develop product knowledge, maintain clean workspace, make ice cream and ice cream cakes including decorating
and writing, open and close store according to procedures, handle money and break down cashier drawers, deposit
next day funds, train new scoopers
Education
Future: Johnson and Wales, Charlotte, NC beginning Fall 2013
Tidewater community College, Virginia Beach, Virginia
Fall 2007- Spring 2008; Spring 2010- Fall 2012
Bayside High School, Virginia Beach, Virginia
Fall 2003-Spring 2007
Achievements/Awards
Accepted to continue education as transfer student at Johnson & Wales University
Presidents List on Fall 2011 semester
Maintained Deans List since Re-enrollment in college
Gained 4.0 for Windows Computer Course Fall 2011
Currently have 62 credits hours towards Associate Degree
Shift Leader 2005-2009 then again in 2012
Promoted from sales associate to service desk associate in 2008
4.0 in Public Speaking and English 112
Skills
Basic to intermediate Cake Decorating skills ( portfolio available)
Understand and operate Windows Computer systems
Basic knowledge in speaking Russian and Sign Language
Experience with working with special needs or disabled individuals
Fast learner; able to break down instructions to train new individuals
Able to work individually or strongly in group, usually taking leadership roles
Strong interpersonal skills to relate and assist customers and provide quality reassurance
References
Elizabeth Hess 1880 Wolfsnare Road Virginia Beach, VA 23454 757-***-**** coworker
Rita Reed 604 Cunningham Road Virginia Beach, VA 23462 757-***-**** friend of family
Kathy Alexander 833 Romney Lane Virginia Beach, VA 23455 757-***-**** coworker
Contact this candidate