Customer Service Sales
Resume:
DERRICK C. TALLIE
***************@*****.***
OBJECTIVE:
I am seeking a position within an environment that I can utilize my skills, abilities, experience, and
I also would like the opportunity to help and enhance the quality and the ongoing success of your operations.
SUMMARY OF SKILLS AND QUALIFICATIONS:
Call Center(inbound/outbound) Management MS Word Scheduling
Administrative Assistance
Detail-Minded Customer Service MS PowerPoint Filing Help Desk Support
Web Page Designs Graphic Designs MS FrontPage Communications Shipping & Receiving
WinFax Pro Sales (Hardware) MS Access Office Operations
Network Cabling
Supervisor (Call Center Team Lead) Data Entry(6700+) MS Publisher Conscientious Mac Operating
Systems
Inventory Merchandising MS Excel Dispatcher Efficiently
Organized
Hardware Repair Technician P2P Networking MS InfoPath Computer Systems Administrator Leadership
Abilities Accounts Receivable Sorting Quicken Home & Business Accounts Payable Tax
Preparation
QuickBooks Pro& POS Network Management CompTIA A+ Training Document Copying &
Binding Network Support
Computer Refurbishing Desktop Publishing Adobe Photoshop CS6 Network Cable Customizations
On-Site Support Tech
Adobe InDesign CS6 Adobe Illustrator CS6 Adobe PageMaker CS6 Adobe GoLive
Problem Resolution Rep II
Adobe Premier CS6 Adobe After Effects CS6 Adobe Acrobat X Adobe Dreamweaver CS6 Screen Printing
Designs
QuickBooks Customer Manager QuickBooks Rental QuickBooks Accountant Client Relations/Floor Support
Quick Learning
Computer Support Specialist Marketing Conscientious Trustworthy IT
Support Specialist
Windows Operating Systems CISSP Customer Billing Resolution CCNA Knowledgeable Self-Starter
Light Typing: 35-48.5 wpm Tier Level Tech Support Specialist Microsoft Security Guidance CEHv7
CompTIA Network+
REPRESENTATIVE ACCOMPLISHMENTS:
• Possesses over 18 years experience in the Computer/IT Industry: PC & Mac Support Specialist
• Managed retail operations ensuring increased sales and quality customer service
• Supervised staff to achieve the highest level of efficiency and productivity
• Established quality customer service as highest priority
• Help Desk & Call Center support to those in need for free technical advice for computer troubleshooting services
• Managed inventory to ensure highest level of customer service and satisfaction while meeting budgetary requirements
• Resolved customer issues to achieve highest level of mutual satisfaction and customer retention
• Designed and set-up web pages according to client desires and requirements to achieve outstanding results
• Consistently met or exceeded established sales, production quotas, and goals
• Proficiently resolves computer conflicts on a daily basis
• Builds custom computers designed for individual use within businesses& homes: Built & repaired over 350,000 computers in 18 years for customers
• Customer database of over 795,575 satisfied customers throughout the U.S.
• Replaces malfunctioning computer hardware for individuals and businesses, and maintains quality computer refurbishing
• Assisted in mail sorting, postage, and delivery to ensure proper & quality delivery
• Assisted copying process of multiple documents as well as binding to be used for presentations via MS PowerPoint, & mass distribution as well as
multi-million dollar marketing solutions
• Handled the sorting and mailing of DCO in ECO (Exception Control Outbound) for time critical delivery
• Can customize 568-A (Crossover) or 568-B (Straight-thru) of any length cables for daily network utilization
• Computer Break/Fix Issues handled with guaranteed satisfaction: Laptop servicing also
• Internet and Home Security troubleshooting support specialist via SVP, Grand Slam, Comtrac, ACSR, Cleo, Einstein, Casper, COPS, uControl, iControl,
DICE
• Customer Billing and Payment Issues Resolved to the highest customer satisfaction possible.
EMPLOYMENT EXPERIENCE:
CONVERGYS: Comcast New Products CS & Problem Resolution Rep II Hazelwood, MO 2012-
2013
High Speed InternetTech support specialist for COMCAST:XfinityTV & Mobile App Support, X1 Support, Xfinity Home Security,
Wireless Gateways
N2PC Designs & Specialties Inc. Self Employed PC/Mac Tech Support University City, MO
1992-Current
Customer Support Technician: 18 years Customer Service Support, Building, Installations, Repairs, and Upgrades of PCs &
Macs,PC/Mac
Break/Fix Troubleshooting, Designs Web Pages, does Desktop Publishing, Custom build mini network servers & workstations,
Creates network cables,
MS Office 2007-2010 knowledge, hardware replacing, resolves computer conflicts efficiently & professionally, Designed Customer
Billing Invoices& SLA's
Callcenterswitch.com Agent @ home University City, MO 2010-2010
Outbound Agent for Auto Warranty Company, Call Center Agent for VOIP.COM (Work At Home Positon)
CONVERGYS: Comcast-High Speed Internet CS & Problem Resolution Rep II Hazelwood, MO 2008-
2009
High SpeedInternetTech support specialist for COMCAST: troubleshooting Internet connection for customers, Billing issues,
customer service
Hi-Tec Copy Center Copying/Sales Rep University City, MO
2006-2006
Copying, Binding, Booklet Making, Collation, Cashier, Lamination, Faxing, & Typesetting
Mound City Shelled Nut Company Warehouse/Packing University City, MO
2003-2009
Stocking display shelves, unloading and loading supply trucks, shipping
Spherion Office Professional Creve Coeur, MO
2003-2006
Temporary Assignments: Office Operations; Bryan Cave-Mailroom, IKON (Purina Mills Sandberg Phoenix & Von Gontard),
Cass Information Systems-Mailroom, AAA Member Service Center-Call Center/Dispatcher
EDUCATION & TRAINING:
CISSP, CompTIA A+, CompTIA Network+, and CEHv7: Certification Training (Currently Self-Studying for Testing)
CCNA: Cisco Certified Network Associate Training (Self-Taught Learning)
Microsoft E-Learning Courses: Microsoft Security Guidance Training, Windows 7 for IT training, Server 2008 R2
Urban League of Metropolitan St. Louis: CompTIA A+ Certification Training
St. Louis Community College: Career Development Seminars
Watterson College: Private Security Training
St. Louis Job Corps: Certification in Clerical &Office Procedures/GED
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