Customer Service Administrative Assistant
Resume:
Bonnie Jean
Woodward
Tucson AZ 85716
**********************@*****.***
Summary
I am an energetic and motivated leader with proven ability to effectively manage both personnel
and projects. A self-starter and strong independent worker who excels in analyzing procedures, in
order to, generate new ideas to improve efficiency and production quality. Highly adaptable to
change and a key member on the teams I have been involved with.
Skills
Office and Computers: MS word, Excel, Power Point, Outlook Express, QuickBooks,
Photoshop, Illustrator, Web Development, ADP Payroll, Paper Port. I am proficient in spelling,
punctuation, grammar and have edited multiple proposal and correspondences.
Professional Experience
Abacus Plumbing Company Tucson AZ 2009 – 2010
Administrative Assistant and Office Manager
Duties: Provided customer service, Answered phones, invoices customers, handled
collections, input all employee time cards and expedited payroll, made deposits.
Confirmed, set and dispatched appointments.
Other accomplishments:
Collected on invoices from 2007 and increase company profits by $20,000.00.
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Negotiated a reduction in unpaid City taxes and decreased penalties by $15,000.00.
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Created new central filing system increasing efficiency by 50%.
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Established a new payroll system and service reducing fees by 25%.
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Alamo Steel Design, Inc. Tucson AZ 2007 – 2009
Administrative Assistant and Office Manager
Duties: Provided customer service, Answered phones, invoices customers, handled
collections, input all employee time cards and expedited payroll, made deposits.
Other accomplishments:
Managed and executed daily office operations of a busy steel fabrication company.
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Developed a new employee handbook.
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Developed a more effective way of keeping track of attendance through designing a
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excel spreadsheets system.
Supervised work crews and scheduled jobs.
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Mt. Echo Newspaper Tucson AZ 2002 – 2004
Assistant Art Director
Duties: Add Copy Production, write and set newspaper advertising, graphic design,
Other Accomplishments
Creative design of the spring festival brochure delivered to 8000 customers
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Broken Arrow Design Tucson AZ 1986 – 1998
President / Owner and Operator of a custom design ceramic art company with original
artwork and Ceramic art class instructor.
Duties: Artistically creating ceramic pieces, developing sales leads, built a solid client
base, researched market in order to target current trends to increase market share and
reach sales goals. Responsible for all customer service, book and record keeping, and
inventory management.
Other accomplishments:
● Marketed artwork worldwide i.e. India, Germany and Japan.
Approached by interested party to mass produce in China.
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Company created a profit from the first year on.
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References:
Craig Bemis
Owner, Bemis Construction
Jane Standley
Office Manager, Expert Plumbing
Al Alvarez
Alvarez Contracting
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