Customer Service Quality Assurance

Zhihong(Jimmy)Lin

**********@*****.***

Flushing, NY

646-***-****

Professional Summary:

. Over 2 years in application development, implementation, maintenance,

and production rollouts.

. Involved in developing and maintaining ASP.NET applications.

. Involved in software Development Life Cycle (SDLC) Process included

Analysis, Design, Programming, Testing and Documentation.

. Quick leaner, willing to learn and strong desire to master new

technologies in the area of Web development.

. Ability to organize, prioritize and work under extreme work pressure,

heavy work load and deadlines.

. Capable of independent working but also enjoy teamwork.

Technical Skills:

Programming Languages: C#.NET, VB.NET, JavaScript, PHP

Web Design: ASP.NET, HTML/HTML5, CSS/CSS3, XML, JQuery, Ajax

Development Tools: Visual Studio 2008/2010, WebStorm

Operation System: Windows XP/Vista/7/8

Others: Adobe Photoshop; MS office, MS SQL

Professional Experience:

Cavalier IT Consulting Jersey City, NJ

August 2012- May 2013

Technology Consultant/ Web Analyst

. Maintenance and enhancement of business layer and data layer using

ASP/ASP.NET.

. Worked with AJAX technology using Javascript, JQuery, and JSON for

client side form validation and data bond.

. Involved in gathering the requirement from client and in the analysis,

design & development of the project.

. Worked with Iterative model of development. Experienced in Agile

Scrum.

. Worked with a web designer on the user interface.

Logic Controls (Bematech), Inc New Hyde Park, NY

July 2011- June 2012

Quality Assurance/Technical Support

. Evaluated performed processes, work products, and services against the

applicable process descriptions, standards, and procedures.

. Maintained the website and integrated the E-commerce process into OMS

ERP system.

. Tested application to ensure it is working as specified, including use

of test cases or on an ad-hoc basis, reports defects and other issues

found during testing in the defect tracking system.

Aerospace Wire & Cables Inc Flushing, NY

April 2010- May 2011

Help Desk/Customer Service

. Provided technical assistance and support for incoming queries and

issues related to computer systems, software, and hardware.

. Run reports to determine malfunctions that continue to occur.

Education:

Stony Brook University, Stony Brook, New York

Bachelors in Applied Mathematics Science Engineering, DEC.

2009

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