Customer Service Manager
Resume:
Objective:
"Obtain a position within a professional work environment, where I can
further my professional growth, and utilize my computer and customer
service skills. To assist customers; by helping them achieve what they have
only dreamt of. To dream larger than life, and see it become my reality."
Experience
n Amazon.com
April 2013 to Present
o Working at Amazon.com fulfillment in the warehouse.
o Assisting in Outbound Operations.
o Assisting in Safety Operations and Organization.
n Krispy Animation
November 2012- Present
o Voice over actress for web series. (Recurring Role)
o Web series was recently bought by Mondomedia.com
n {Sophia}
January 2012-Present
o Owner of {Sophia}: A Second Life clothing store for virtual children.
o Heavy use of Photoshop creative suite.
o Graphics design made in 2D to fit a 3D form.
o Logo creation, Advertising, and Branding.
o Personally sees to all customer service needs, and concerns.
o Stocking virtual product and keeping detailed financial records.
o Using specific naming conventions in conjunction with Linden Scripting
Language aka LSL. (This language is based on JavaScript)
o Large Virtual Content Management.
. Each outfit is 98 Textures. I have more than 150 outfits. All these are
kept neatly in files and folders and are all easy to access/locate.
n Kelly Services
August 2012 to April 2013
o Working at Amazon.com fulfillment in the Studio. (Zappos.com Content)
Responsible for preparing product for video presentation.
o Keeping detailed daily track of product counts and organizing products
for review by video content coordinators. Looking up product descriptions
and accounts.
o Assisting in the day-to-day operations of the fulfillment center's
video/photo studio to ensure continued operations.
n Web Developer September
2011- Present
o Design and maintain commercial websites on a contractual basis.
o Graphics development and design
o Branding assistance/Suggestions
o Personalized one on one web training for end user.
n Oxmoor Ford Lincoln
September 2010 to September 2011
o Office key holder
o Responsible for Cashiering and office duties.
o Filing, and Cleaning.
o Local Office Desktop Support.
o Mitigation of Owner Advantage rewards program (Missed Entries and Missed
Enrollments)
o Use of ADP service Drive program.
o Use of Cisco Multi line VO-IP Telephone (taking and transferring calls)
o Responsible for tracking current reward specials and enrolling customers
for rebates and extra care programs.
o Assisted with booking recalls and warranty claims.
n Paula York Staffing:
February 2010 to September 2010
Geek Squad City (Brooks, KY) (Feb 2010-Sept 2010)
o Responsible for Laptop/Desktop evaluation and repair. (Apple)
o Ordering and installation of replacement parts.
o Documentation of all repairs and customer communications in the STAR
database.
n Woody's Family Restaurant August
2009 to January 2010
o Daytime wait staff/Cashier
o Hostess
n Mommy February
2006-Present
o Raising a young smart tech savvy young man for this century and beyond.
n Volition Inc. August
2005 to June 2006
Production Test Staff (Saints Row Xbox360 Development Team)
o Responsible for testing computer software, and code.
o Finding and reporting program flaws to project supervisors/programmers.
o Verifying repairs of program flaws.
o Daily test responsibilities, and recording data from daily tests.
n Convergys Corporation
January 2005 to June 2005
Customer Care Representative
o Assisted new customers with transition from Cingular Cellular to AT&T
during the merger of 2005.
o Assisted floor manager with customer call escalations and customer
resolutions.
Education
Tuscola Community High School Graduation 2002
Parkland Community College September 2002 May 2003
Web Development Certification Emphasis on: HTML, CSS, WordPress,
Dreamweaver MX Studio (4), and Photoshop (CS2).
Skills
Typing proficiency: 80-85 WPM
Software Proficiency: Windows & Macintosh Operating Systems, Word, Excel,
Photoshop CS3/4, DreamWeaver (MX Studio 4).
References
Robert "Alex" McWilliams: Technology Specialist Two, University of
Louisville, ERTC 901-***-****
Joshua Reynolds: Technology Specialist Two, University of Louisville, ERTC
Chris Kaufmann: Systems Administrator, Connamara Systems, Chicago IL (217)
766-6364, *****@*************.***
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