Manager Quality Assurance

Doug Baugher

*** ******* *****, **** ******, FL 32129

Home: 386-***-**** - Cell: 386-***-**** : *******@*******.***

Career Focus

Experienced Business Manager with 15+ years working with teams to achieve business objectives in the areas of

reporting, team building and strategic planning. My team was recognized for outstanding achievements and I received

operations VIP award. As a manager I directed a service team of 18 direct reports, supervised daily functions and

ensured operations were within budget constraints. Created an environment of cooperation and growth. Encouraged

8 team members to obtain advanced licenses and promotions in one year.

Summary of Skills

•

Process development • Strategic planning

• Conflict resolution • Project management

• Negotiation skills • Campaign performance tracking

• Needs assessments • Quality assurance

• Strategic partnerships

• Complex problem resolution

Licenses: FINRA 7,9,10,63,65,31

Insurance: 215 Life, Health and Annuity

Accomplishments

Process Improvement

• Achieved cost reduction objective by implementing new workflow

measures. Data Organization

• Classified, recorded and summarized numerical data to compile and keep monthly and quarterly

department performance records.

Data Verification

• Checked figures, postings and documents for correct entry, mathematical accuracy and proper

coding. Management

• Directed service team of 18 direct reports

• Supervised daily functions and ensured operations were within budget constraints.

-US Army Officer commissioned June 1988

Professional Experience

Advisor Services New Account Manager

June 2008 to February 2012

Charles Schwab – Orlando, FL

• Manage a team to perform the account open process, developed work flow and reporting metrics.

• Work with the procedure writing team to draft procedures for new account operations.

• Work with the consulting groups to improve strategies for new business and smooth transition.

• Built reports that captured client experience and critical business data and reduced set up time.

• Accessed computerized financial information to answer questions related to specific accounts.

• Complied with federal, state and company policies, procedures and regulations. Reviewed files, records

and other documents to obtain information and respond to requests.

• Provided operational support for high-volume financial institution.

Service Team Member

October 1999 to May 2008

Charles Schwab – Orlando, FL

• Responsible for client relationships.

• Build and maintain strong client relationships that could be used to expand the share

of business received and increase revenue and assets under management.

Financial Advisor

March 1997 to October 1999

Morgan Stanley – Ormond Beach, FL

Complied with federal, state and company policies, procedures and regulations. Communicated with customers,

employees and other individuals to answer questions and explain information. Created and executed marketing

campaigns, including new product introductions and existing product development.

Sold services of financial nature through cold-calling and seminars.

Assisted clients in making informed choices with their investments.

Owner /Operator

January 1990 to May 1997

Chick-fil-A – Daytona Beach, FL

• Responsible for all functions related to running a business.

• Marketing, hiring, training, maintaining the business records, profitability, record keeping, inventory control.

• Building sales forecast and projecting budget expenditures for the business.

• Managed 60+ team members.

• Worked with the community to build the brand through sponsorships and give aways.

• Developed relationships with several schools and churches to cater meals to the students and faculty.

• Built ties with the chamber of commerce and the United Way.

• Participated in community events

• Contacted, negotiated and hired vendors

• Increased store sales over 20 % in two years.

Education

University of Phoenix 2012

Phoenix, AZ, USA

Business Management

MBA ( in progress)

Berry College 1988

Rome, Georgia, USA

Business Administration

BA

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