Customer Service Manager

JASON GRIFFITH

**** *. ******* **. #**, Phoenix, AZ 85018

Cell: 602/405-1428 **************@*****.***

PROFILE

A self-motivated, results-driven Property Claims Adjuster with additional catastrophe team

experience, demonstrating high standards for achievement as well as:

• thoroughness of investigations • excellence in customer service

• high productivity and efficiency • knowledge of property claim law

• proficiency in Xactimate and Simsol for cost estimation; MS Office Suite

RELATED EXPERIENCE

AMERICAN FAMILY INSURANCE Phoenix, Arizona

Property Field Claims Adjuster 11/06 - 1/08

Investigated and settled complex and severe residential property losses, confirming cause of losses and reviewing

policy to confirm or disapprove coverages.

• Provided insureds with detailed estimates, showing amount and dimensions of affected areas as well as

process and timelines.

• Settled all losses of $15K or less onsite to maximize customer service.

CRAWFORD & COMPANY Phoenix, Arizona

Independent Property Claims Adjuster 10/05 - 11/06

Worked / settled numerous types and sizes of property and content losses for both

residential and commercial claims including total-loss house fires up to $500K.

• Managed an average case load of 30 to 45 claims per week, ensuring optimum

customer service with complete damage estimates, photos and reports addressing

coverage issues.

Interacted with internal adjusters and various contractors to expedite disposition and

settlement, putting insured back to pre-existing conditions with no betterment.

STATE FARM INSURANCE Pensacola, Florida

Independent Catastrophe Adjuster 9/04 - 11/04

Investigated complex residential and commercial property losses after Florida hurricanes,

presenting estimates of damages with photos and final report addressing coverage issues

according to policy language.

• Given draft authority of up to $10,000 as needed to expedite claims and provide comfort to

insureds.

• Communicated with claimants to assess / determine needs placing emphasis on

optimum customer service.

• Earned excellent reviews from manager based on claims handling ability / efficiency.

MOSHER ADJUSTMENT CO. INC Phoenix, Arizona

Independent Adjuster 8/02 - 9/04

Interviewed insureds or tenants to determine and confirm cause of property loss consistent with damaged / theft /

vandalism, etc.

• Managed up to 30 property claims (limited auto and liability) per day throughout Arizona and

New Mexico.

• Interacted with internal adjusters to expedite disposition and settlement to make sure

insured is put back to preexisting conditions with no betterment.

JASON GRIFFITH

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Cell: 602/405-1428 **************@*****.***

UNRELATED EXPERIENCE

Phoenix, Arizona Physical

HEAD 2 TOE THERAPY INC.

Therapy Aide / Technician 11/11-3/13

Worked closely with special needs children that presented a variety of different types of

disabilities such as Cerebral Palsy, Autism, Down’s syndrome, Developmental delays, MR, and

an array of other conditions.

• Practiced gross motor developmental associations, and participated in activities to

improve gross motor delays.

• Performed coordination and balance training, and motor planning.

• Mobility: transfers, floor mobility, and ambulation.

• Worked on adaptive equipment assessment and training with items such as

walkers, standers, wheel chairs, gait trainers, etc.

FOOTHILLS SPORTS MEDICINE PHYSICAL THERAPY Phoenix, Arizona

Exercise Specialist / Physical Therapy Technician 4/08 – 3/11

Worked closely with orthopedic surgeons to create, modify and monitor exercise

programs for patients, striving to achieve 100% results in flexibility, strength, stability, and

complete rehabilitation.

• Performed modalities, including ultrasound and electrode stimulation, as well as soft

tissue work as recommended by therapist.

• Provided patient teaching in therapies and procedures to facilitate recovery.

Prior THE HOME DEPOT Peoria, Arizona

Associate Manager 3/00 – 8/02

Oversaw a retail department, generating revenues, maintaining inventory control and

ensuring optimum customer relations.

• Managed a staff of seven, providing training and continued guidance to ensure high

productivity and continuous improvement.

EDUCATION

ARIZONA STATE UNIVERSITY Tempe, Arizona

B.S. - Exercise Science and Physical Education; emphasis: Wellness

PROFESSIONAL DEVELOPMENT

• Insurance Claims Handling Process and Procedures

• Ongoing Insurance Claims Seminars related to problems in the field:

- Mold Losses - Casualty Losses

- Liability Losses - Litigation

• Home Depot Management Training Program

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