Customer Service Data Entry

Rasheed Mostella

**** ****** ***. #**

Panorama City, CA 91401

Phone: 818-***-****

Email: **********@*****.***

OBJECTIVE

To be able to obtain a position and establish a career utilizing my 12 year experience in the customer service field.

QUALIFICATIONS

A team player whose strengths include superior interpersonal and organizational skills, the ability to thoroughly, meticulously and accurately complete projects in a fast-paced environment, take initiative and consistently responds positively to difficult challenges and deadlines with respect to being a customer service representative.

SKILLS

Windows 2000 Professional, Windows 2000 Server, Windows ME, Windows XP, Microsoft Word 2010, Microsoft Word Excel 2010, Microsoft

Power Point 2010, Data Entry, Customer Service, Communications Skills, Excellent Written And Verbal Skills.

EDUCATION

May 2005 - Dec. 2005 Course Completion Certificate and High School Diploma,

UEI Technical Institute

EMPLOYMENT

May 2013 - Present Clerical, Act-1(Misha Hepner 818-***-****) DSSI

. Prep medical files to be scanned

Jan. 2013 - Apr. 2013 Office Manager, Best Rate Movers

. Answer inbound calls, filing, and data entry

. Confirm delivery and pickup dates for clients

Nov. 2012 - Dec. 2012 Customer Service, Act-1(Christina Youssef 805-***-****) Peak Performance

. Made outbound calls to consumers for service needed for vehicles and surveys regarding recent service and car purchases.

Jul. 2012 - Oct. 2012 Mover, Best Rate Movers

. Provided pickup and delivery service of home furniture

and items

Jun 2010 - Aug 2010 Customer Service, EZ Storage

. Provided information regarding storage units i.e., prices, size, and discounts, if available.

. Kept maintenance in storage unit halls by dust sweeping through every aisle, checking for empty/full units with no lock, and padlocking any units exceeding payment.

Jun 2006 - Aug 2008 Tech Support, Emerchant Club

. Confirmed personal information via inbound calling or online chat for members to assist with personal websites purchased through company.

Dec 2005 - May 2006 Tech Support, DSL Extreme

. Provided assistance to customers via inbound calling for connection to the internet via troubleshooting dsl modem and operating system.

. Prepared dispatched calls for telephone technicians to check customer's telephone lines for interference.

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