Quality Assurance Manager

NAKHLEH S. HANHAN

Information Services System Support Technician

*Platforms: Microsoft Windows operating systems: Windows Server Family (NT4, 2000, 2003, 2008, 2012)

And Windows XP, Vista, and Windows 7

*Software/Languages: Microsoft Dynamics AX 2012, Morphis X++, Visual Studio .Net, C, C#, Visual C, Basic, Visual Basic, FoxPro for Dos, Visual FoxPro 3-9; Database Management and Development, Java, Visual Java, Java Script, HTML, Assembly, Oracle 8.1 Database Management and Development, SQL, UNIX Shell scripting, MS Proxy Server, MS IIS Server, Exchange 2003, 2007. Active Directory, Microsoft Office System (Including Word, Excel, PowerPoint, Access, and Outlook), Microsoft FrontPage, Dream Weaver.

*Platforms: Microsoft Windows operating systems: Windows Server Family (NT4, 2000, 2003, 2008, 2012)

And Windows XP, Vista, and Windows 7

*Networks/Protocols: LAN/WAN Technologies & Concepts, TCP/IP, IPX/SPX, NETBEUI, WINS, DNS, DHCP, POP3, SMTP, FTP, TELNET, VPN, ICMP, RIP, Novel, Ethernet, Token Ring, VPN, SNA, DECnet, Wireless .

*Hardware: Servers, Workstations, Laptops, Raid, SCSI, Cisco 2900 series Switches, Modems, Network Cards, Memory, Printers, Scanners, Plotters, and other peripherals, PC-based DVR and CCTV.

*Tools: LAN Manager, Checkpoint Firewall, Norton Firewall and Ghost, McAfee/Norton/AVG Virus Protection Utilities, Network Flight Recorder.

PROFESSIONAL EXPERIENCE

Davis Wire Corp. – Business System/IT Developer, Irwindale, California 2012-2013

• Installed, upgraded, maintained, configured, backup, imaging of Windows Server 2003, 2008, 2012, XP, Vista, and Windows 7

• Built/upgrade/troubleshoot and repair servers, laptops and desktop computers, printers, storage devices, scanners, and handhelds

• Administered domain controllers, Active Directory, DHCP, DNS, Exchange 2003, 2007

• Installed/configured standard and enterprise software

• Design, implement, and administer Client/server/LAN/WAN/Wireless, and peer/peer networks.

• Installed/Monitored Hyper V, VM Ware, etc on

• Assist with the Implementation and deployment of Davis Wire helpdesk

• Functional and technical requirement gathering and documentation related to any system customizations

• Worked with Switches, Routers, SAN(network storage array system), Virtual systems, Firewalls, VPN, Domain Controllers, SQL servers, File servers, Print servers, Disk backup systems (software for both), end user computer systems, printers, faxes, and projectors.

• .Developed/revised training/technical manuals, SOP using Share Point 2012, and the firms intranet

• Maintained hardware, devices and software in the firm’s inventory databases.

• Prepared recommendations/reports for management for upgrade solutions and tools

• Responsible for management. prioritizes helpdesk tickets

• Microsoft AX 2012 administration, monitoring, tuning, managing access and data, reporting and backup.

• Learned Morphax X++ programming language and Visual Studio .Net

• Microsoft AX 2012 Project Post-live training and support

• Quality Assurance and Testing

• Diagnosing, understanding, and resolving issues/problems in the legacy FoxPro database

Mike’s Computer Services – IT Developer/Network Specialist, Barstow, California 1988-2012

• Designed, deployed, installed and supported LANs, WANs, network segments, Internet, and intranet systems..

• Installed, upgraded, maintained, configured, backup Administered servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

• Installed, upgraded, maintained, configured, monitored, Windows server 2003, 2008 and windows XP, Vista, and Windows 7

• Maintain network servers such as file servers, VPNgateways, intrusion detection systems.

• Monitor networks to ensure security and availability to specific users.

• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.

• Assign routing protocols and routing table configuration.

• Assign configuration of authentication and authorization of directory services.

• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.

• Developed Inventory Applications using VBA-Visual basic and MS Access

• Transformed an accounting program that was written using FoxPro for DOS into Visual FoxPro which accomplished the following:

• Developed accounting applications using Visual FoxPro 9.

• Developed and maintained applications and databases by evaluating needs, analyzing requirements and developing software systems as needed.

• Arranged project requirements in programming sequence by analyzing requirements; preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic.

• Created accurate new interfaces designed to increase functionality, improve processes, products and services.

• Corrected some data corruption and changed existing data into new formats.

• Created applications for users as needed.

• Created an application that allowed users to submit photos of events.

• Converted data from FoxPro tables to SQL Server database for use with an internet system.

• Transformed all FoxPro reports to use SQL Server data instead of FoxPro tables.

• Confirmed program operation by conducting tests and modifying program code

• Participated and provided inputs to formal software reviews, quality reviews, and design/test implementation reviews.

• Created stored procedures that ran on the server which resolved the issue of passing large amounts of data across the network.

• Managed and coordinated with all other functional leads to develop an integrated and synchronized support strategy that encompasses the entire lifecycle of the product.

• Install and configure a variety of CCTV/DVR and remote monitoring.

• Installed/administered Oracle Database 8.1.

Barstow Community College – Instructional Lab Assistant Barstow, California 2004-2004

• Installed/configured Windows XP to 140 workstations using Ghost 9.0

• Installed, maintained, configured, tested, and troubleshoot Server and Client software, upgrades, service packs, and input/output hardware

• Assisted and instructed staff and students in the use of variety of personal computer software especially MS Windows Office

• Install and configure PCs, laptops, printers, other peripheral equipment, devices, presentation and instructional equipment and other technology tools

MicroAge Computers –Computer Technician, Beverly Hills, California 1987-1988

• Built, installed, upgraded, maintained, and repaired Personal Computers.

• Troubleshoot systems down to the chip level.

• Installed and configured novel 1.1 servers and LAN manager clients.

Education/Certification

Park University-MCLB Barstow campus, Ca. BS Management/Computer Information Systems 2006-2011

Barstow Community College, Barstow, Ca. AS in Computer Science/CCNA 2004-2009

Barstow Community College, Barstow, Ca. AS in Electronics Technology 2004-2009

OCP-Introduction to Oracle: SQL and PL/SQL 2001

MCP-Implementing and supporting Windows NT-4 Server 2000

MCP-Implementing and supporting Windows NT-4 Workstation 2000

Contact this candidate