Manager Office

Ana M. Zelaya.

**** ********* ***. ******** **** CA, 91402

Home: 818-***-**** Cell: 818-***-****.

**********@*********.***.

Objective A position as Office Manager in Professional Environment.

Profile * 15 years experience as office manager

* Ability to direct complex projects from concepts to fully

operational status.

* Goal-Oriented individual with strong leadership capabilities.

* Organized, Highly motivated, and detail- directed problem

solver.

* Proven ability to work in unison with staff, volunteers and

board directors.

Education A.A., Medical Assistant, Bryman College.

X-Ray Technician, Modern Technology College.

Phlebotomy Certificate and Diploma, LAVI

Relevant Experience & Accomplishments.

Program Coordination.

. Successfully established new community Outreach Program.

. Responsible for payroll and human resources.

. Liaison between doctor and hospital staff.

. Implemented home care/ food services for elderly or disabled

patients

. Reorganized In-house Billing program, turning annual $60,000

loss to $200,000 Profit.

. Created a successful advertising campaign that boosted profit

by 35 percent.

. Designed new comprehensive Patient charts and Billing

Ledgers.

. Created safe process for storing and discarding of patient

medical records.

. Formulated, wrote, and implemented new employee orientation

manuals.

Management/Supervision.

. Hired and Trained every new employee during my tenure

. Trained, supervised and evaluated staff, coached improvement

skills.

. Resulted in multilateral achievement of work objectives.

. Successfully refined and implemented new projects.

Employment Office Manager, Laurel Canyon Urgency Medical Group, North

Hollywood 1986-Present.

* Responsible for day to day Management of the clinic which

included

Billing, Collections, Patient Relations, Payroll, and front

and back Office Duties.

Honors Awards

& Certificates Medical Billing Certificate.

Physical Therapy Certificate.

Family Pact Certificate.

Employee of The Year 2003.

Audiometric Certificate.

Phlebotomy Diploma and Certificate.

References Available Upon Request.

Contact this candidate