Customer Service Manager
Resume:
Michael S. Morgenstein
**** ******** ** ● Lake Worth, Florida 33463
561-***-**** ● *************@***.***
OBJECTIVE:
To obtain a challenging position that will utilize my diverse skills and experiences and which will also provide me
with an opportunity for continued professional growth and advancement.
EXPERIENCE:
A Home Care Service of Palm Beach County, Corp – Lake Worth, FL July 2007 – October 2012
Office Manager
Managed a consistent caseload of approximately 60 individuals with developmental disabilities. This
included dealing with their needs and the needs of their families, their social workers, and governmental
agencies assigned to oversee their services.
Throughout my tenure I oversaw well over 300 independent contractors. This included mentoring them
during the application process, verifying their training was always up to date, and constantly ensuring that
they were meeting our high performance standards.
Handled all scheduling needs for our consumers and staff.
Handled bi-weekly payroll exceeding $60,000.00.
Designed the policies and procedure handbooks for our staff and our consumers, and made sure they
always reflected the frequent changes in the Medicaid Waiver which we operated under.
Was responsible for internal audits, regulatory compliance, and handling state reviews from the Delmarva
foundation and the Florida Agency for Healthcare Administration.
All My Sons Moving and Storage – Riviera Beach, Florida July 2004 – January 2007
Claims Manager / Payroll Specialist / Administrative Assistant
Routed incoming calls, documented and handled customer complaints, analyzed damages and worked to
resolve claims to the mutual satisfaction of both the customer and the company.
Compiled the commissions for each independent contractor and entered the data for processing. Called in
the data to an automated data processing company to have pay c hecks written.
Reception, letter writing, mail correspondence, and printed out sales leads from the company website.
Provided price quotes and overall customer service.
EDUCATION:
Palm Beach Community College – Lake Worth, Florida
2005-Present
Currently working towards completion of Associate in Arts Degree
CURRENT CERTIFICATIONS:
Level 2 Background Screening (Agency for Healthcare Administration)
Commissioned Florida Notary
Current CPR Card
HIV/AIDS
Domestic Violence
Bloodborne Pathogens and Infection Control
Morgenstein Resume 1
Assistance with Self Administration of Medications
Communicating with the Cognitively Impaired
HIPAA
SOFTWARE PROFICIENCY:
All Microsoft operating systems, including XP and 7.
Microsoft Word
Microsoft Excel
Quicken
Intuit Quickbooks
HHC Elements
Timecurve
PROFESSIONAL REFERENCES:
Mr. George Kennell Ms. Mary Higgins Blanca Deason
Agency for Persons with Disabilities 5340 SE Dell St Advocacy Services of Florida, Inc.
111 South Sapodilla Avenue Stuart, FL 34997 260 River Drive
Suite 204 561-***-**** Tequesta, FL 33469
West Palm Beach, FL 33401 561-***-****
Mrs. Amy Bokelman-Selke Mr. Richard Grossman Vicki Davidow
Caring Connection of South Florida 4209 SW McClellen St All About U Support Services, Inc.
9 Redwood Ct. Port St. Lucie, FL 349**-***** Divot Dr
Boynton Beach, FL 33426 772-***-**** Boynton Beach, FL 33437
Morgenstein Resume 2
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