Sales Representative Customer Service
Resume:
Adam Karriem
Kentwood MI, *****
***********@*****.***
Summery
An experienced sales and customer service professional with a track record of over fives years of excellence in the cable and technological industry.
Qualifications
• Upsell and negotiate cable contracts with both new and existing customers.
• Trouble shoot and resolve technical issues to keep customers satisfied with their cable and internet service.
• Create solutions for customer complaints to retain business and prevent revenue loss.
• Multitask by keeping a balance between incoming calls, required paperwork, and customer follow up.
• Uphold company standards and compliance by using creative solutions and still staying with in the set guidelines.
• Expand knowledge of industry by completing trainings and receiving company certifications.
Experience
Charter Communications 2010- Present
Retention Advisor
• Provide customers with excellent sales and service to both retain them as well as up sells. Promote Charter Cable and Internet service to potential new customers for revenue growth.
M Cable 2009- 2010
Direct Sales Representative
• Outside sales representative promoting cable and Internet services through the indirect sales channel. Used networking and relationship building skills to acquire new leads for business growth.
Education
Grand Rapids Community College
• Working towards an associate in business administration with over 46 credits completed.
References Provided On Request
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