IT

Carlos A. Acosta-Candelaria

**** **** ****** ****** *****

Tucson, AZ, 85756

Cell: 520-***-****, Email: ************@*****.***

PROFESSIONAL PROFILE

- Hold a Department of Defense Secret Security Clearance

- Hold a Department of Homeland Security Clearance

- Experienced in management of telecommunication and networking equipment

(install, troubleshoot,

repair, maintain)

- Bilingual in English and Spanish(Write, Read, Speak)

- Working on A+, Security+ Certifications

- Provide direct technical support to end-users for all IT related

issues both hardware

and software

- Knowledgeable with Microsoft Office Suite; Word, Excel, Power

Point and Outlook, Internet

- Ability to support applications Microsoft, Linux, Apple,

Blackberry PDAs, iPad's, laptop

computers, voice, video and audio telecommunications, experienced

in Active Directory

- Certificate of Signal Regimental Affiliation US Army Signal

Regiment Fort Gordon, GA

- Certification Multichannel Trans Sys Oper/Maint; Phase 1 110hrs,

Phase 2 507hrs, US Army

Signal Center Ft. Gordon, VA

PROFESSIONAL WORK EXPERIENCE

06/2012- 04/2013 Sentrillion, Installation Technician III

Set-up, configure, maintain, repair, upgrade workstation, laptop,

PC, printer and peripheral hardware,

software and operating systems, networking hardware and software and

cabling in a 150+ user

environment. Develop and maintain documentation of network and

device configurations, devices,

services, processes and standards. Set-up and maintain user accounts

and permissions. Proficient at

trouble-shooting problems with LAN/WAN equipment to include system

interfaces

Install, test, configure, troubleshoot, upgrade, and perform

routine maintenance on equipment such as

Workstations, DVR's, NVR's, Raid's, IP Camera systems, Microphones,

Patch Panels, Switches, and

Servers including adjustment and repairs. Upgrade, configure,

assemble, disassemble computer systems,

install video, voice and data communication lines and hardware,

security and surveillance systems using

hand and power tools. Apply basic electrical theory(voltage,

amperes, and ohms)

Assemble, disassemble, and install IP video surveillance cameras,

microphones, speaker system and

networking systems, both hardware and software data communication

lines and hardware, computer

systems, security and surveillance systems using hand and power

tools. Measure, cut, splice, connect, and

install wire and cable(Cat 5, Cat 6, Coax, Basic fiber)

Analyzes defects, repair, replace, or adjust components using hand

tools and test equipment. Ability to

read and understand schematics, wire diagrams, and technical

drawings. Provides maintenance and

repairs of computers and peripheral including rack design and

installation. Assist in project research,

design, planning, implementation, procedure documentation and

training

Maintains complex equipment such as switching systems, patch panels,

circuit equipment, network

terminal equipment, and data/digital equipment by using electrical

and or electronic measuring devices.

Experienced at trouble-shooting and network management. Provide

direct technical support to end-user.

Process user requests for new hardware, software, user accounts and

password resets. Install, configure,

and maintain all desktops, servers, back-end applications, and

other computing equipment for new and

existing sites for all IT related issues both hardware and software

Able to supervise, maintain work orders and change work orders when

requested by the customers ability

to read blueprints, diagrams, technical drawings. Maintained daily

work logs. Continuously maintain a

detailed project spreadsheet or detailed information in a

designated project management system. Adjust

work assignments or schedule to complete designated daily work and

meet changing work-related

priorities and demands

04/2010-06/2012 US Army Ft. Huachuca, AZ. Multichannel Transmission

Systems Operator/Maintainer

Experienced in supervision of support of outside plant to include;

cable terminals, maintenance hole and

conduits, fiber optics and copper cables. Support inside plant to

include; power and grounding systems,

premise wiring, monitored NIPRNet and SIPRNet, Voice over IP (VOIP).

Support Voice (TDM &

VOIP), Video Teleconferencing Center, and video dissemination. New

nodes, Telephone management

systems, voice mail VOIP, KU Band Satellite Transmissions

Technical maintenance experience with electronics, communication,

antenna tracking systems,

up/downlink signal processors, transport and transmission systems

such as analog/digital receivers,

network adapters, patch panels, converters, switchers, multiplexers

and modulators

Perform routine telecommunication administration duties such as

configuring, installation telephones,

basic PBX switch administration, configuration of voice mail

systems, and the operation, administration,

and troubleshooting of video teleconferencing equipment.

Experienced in electronics, working knowledge

of structured cabling, Cisco equipment including IP protocols,

networking wired and wireless, basic

knowledge with OSI Layer 1, 2, & 3 wide area network

Knowledge of transmission, broadcasting, switching, control and

operation of satellite

telecommunications systems also working knowledge of circuit

boards, processors, chips, electronic

equipment, routers, switches, computer hardware and software,

including applications and programming.

Compliance with principles and processes for providing customer and

personal services including

customer needs assessment, meeting quality standards for services

and customer satisfaction

Quality Control Analysis, watching gauges, dials, or other

indicators ensuring systems are working

properly. Conducting, tests and inspections of products, services,

or processes to identify, evaluate quality

or performance troubleshooting to determine causes of operating

errors

10/2009-03/2010 US Army Ft. Gordon, GA. Multichannel Transmission

Systems Operator/Maintainer

Conducted tests and inspections of products, installation services,

or processes to evaluate quality or

performance and determining causes of operating errors and deciding

best practices to identify complex

problems and reviewing related information to develop and evaluate

options and implement solutions

Working knowledge in monitoring NIPRNet and SIPRNet, Voice over IP

(VOIP). Support Voice

(TDM & VOIP), Video Teleconferencing Center, and video

dissemination. New nodes, Telephone

Management Systems, voice mail VOIP, KU Band Satellite Transmission

and Blueforce Tracker.

Installed, operated, performed strapping, restrapping, PMCS, and

unit level maintenance on COMSEC

devices. Operates and performs Preventive Maintenance Checks and

Services (PMCS) on assigned

vehicles. Worked on transmission, broadcasting, switching, control,

and operation of telecommunications

systems also working knowledge of circuit boards, processors, chips,

electronic equipment, routers,

switches, computer hardware and software, including applications

and programming, electronics, working

knowledge of structured cabling, and IP protocols, networking wired

and wireless, basic knowledge with

OSI Layer 1, 2, & 3 wide area network

EDUCATION/TRAINING/CERTIFICATIONS

Certificate of Training; Install UHF Radio Terminal AN/TRC-190 (V)

Certificate of Training; Perform System Shutdown Procedures of

AN/TRC-190 (V)

Certificate of Training; Operate UHF Radio Terminal AN/TRC-190 (V)

Certificate of Training; Perform Maintenance on UHF Radio Terminal

AN/TRC-190 (V)

Certificate of Training; Install Satellite communication Subsystems

AN/TSC-167 (V)2

Certificate of Training; Operate Satellite Communication Subsystem

AN/TSC-167 (V)2

Certificate of Training; Perform Maintenance on Satellite

Communication Subsystem

AN/TSC-167(V)2

Certificate of Completion; Perform System Shutdown Procedures on

Satellite Communications

Subsystem AN/TSC-167 (V)2

Certificate of Completion; Composite Risk Management Basic Course

(v3) 11/2010

Certificate of Completion; Global Assessment Tool (GAT) 11/2011

Certificate of Completion; Sexual Harassment/Assault Response

Prevention 09/2011

Certificate of Completion; Accident Avoidance Course for Army Motor

Vehicle Drivers 08/2011

Certificate of Completion; Program & Policies - Travel Card Program

06/2010

Certificate of Completion; Annual DoD Information Assurance

Awareness Exam 02/2012

Certificate of Completion; Information Assurance Awareness 02/2012

Certificate of Training; Local Hazard & Intermediate 3a Training

3hrs 09/2010

Certificate of Training; Adjudicator Certification Program:

Certification Guide 02/2012

Certificate of Completion; CCNA Exploration: Network Fundamentals

10/2011

Certificate of Completion; CCNA Networking Router Technologies

02/2012

Internship with Boeing Company 06/2004- 07/2004

Customer Service Award, Sentrillion 12/2012

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