Customer Service Data Entry

Monica Williams

**** *. ******** ***

Ontario, CA 91761

909-***-****

**************@*****.***

My contribution to the company was to help find ways to save money. My unit was responsible

for obtaining recording documents. Instead of incurring cost from outside abstractors; I

researched and found ways to obtain documents online and through county websites for either a

no charge or $2.00. This was a big saving compare to paying an abstractor $20.00 to $50.00 per

document.

SKILLS

• Dependable self-starter offering skills in customer service, office administration with

extensive lead and administrative skills.

• Deadline driven flexible, motivated, with the ability to multi-task.

Ability to calmly retain an otherwise irate/angry customer and successfully solve-

difficulty customer service issues.

• Proficient on MS Word, Excel, Customer Service

• Type 40 WPM and 10-key by touch

EXPERIENCE

2009-2010 ACCOUNTEMPS AGENCY City of Irvine, CA

BILLING'S CLERK - Jackson & Assoc. Inc.

• Scan documents, enter notes and close out National & CA files

• Bill customer's

• Assist Supervisor with special projects

• Create spreadsheets and Bill customer's

• Verify that data is correct in the computer

• Add notes to Billing Tracker

1997- 2008 T.D SERVICE CORP City of Orange, CA

http://www.tdsf.com

RESEARCH LEAD

• Supervised research coordinators and trained employees on systems procedures

• Provide executive assistance to Management and establish a process system to manage

daily operations of the research unit

• Prepare procedures for new customer's and assist with customer service calls

• Researched and resolved customer concerns and closed out files

• Attended lead and research meeting. Logged in files, data entry, scan documents and filed

• Answered customer questions records, investigated and corrected errors, followed

customer and established records, using calculator or computer

• Obtained new abstractor's for company usage

• Obtained status, customer's and research report's for the Supervisor

EDUCATION

ASSOCIATE DEGREE – UNIVERSITY OF PHOENIX

BUSINESS SCIENCE OF ARTS

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