Front Desk Clerk

Lisa Pratt

*** ******* ******

Beebe, AR *****

Cell: 870-***-****

E-Mail: ************@*****.***

Summary

Dedicated Front Desk Supervisor offering more than twelve years in the hospitality industry, as well as in-depth knowledge of choice advantage program.

Highlights

Exceptional customer service

Cash handling expertise

Sales reports and correspondence

MS Office expert

Conflict resolution

Data entry

Reliable

Experience

February 2012 to Current

Comfort Suites Searcy, AR

Night Audit Front Desk Supervisor

Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.

October 2005 to June 2012

McDonalds Searcy, AR

Area Trainer

Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management team.Correctly received orders, processed payments and responded appropriately to guest concerns.Communicated clearly and positively with co-workers and management.

January 2007 to February 2012

Holiday Inn Express-Suites Searcy, AR

Night Laundry

Created a position to see if it would work for the new hotel being built.Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Kept utility sink rooms in clean, neat and orderly condition.Maintained hotel locker rooms, lounges and back of house areas.Supplied guests with extra towels and toiletries when requested.Informed supervisor when supplies were low.

February 2006 to January 2007

Comfort Suites Searcy, AR

HeadHousekeeper, Night Audit

Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Recommended top dining and entertainment options for guests in the Searcy area.Balanced all rebates and other miscellaneous charges.Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Monitored room availability using Profit Manager. Processed credit card transactions during the checkout process.Greeted all guests in a courteous and professional manner.

April 2001 to February 2006

Holiday Inn Express Searcy, AR

Housekeeping, Head Housekeeper, Laundry

Fostered strong working relationships with all hotel departments.

Education

2001 ASU-NEWPORT Newport, AR

Associate of Applied Science Computer Applications

Student Union Body(SUB)

1999 Foothills Tech Inst Searcy, AR

Certificate Computerized Accounting

Contact this candidate