Customer Service Real Estate

Teena Jakowinicz

734-***-**** * e-mail: *******@*****.***

SUMMARY OF QUALIFICATIONS

. Strong mastery of Microsoft Office Suite (Word, Excel, PowerPoint,

Outlook) Calyx Point, Mortgage Builder, Citiworks, LPM and Intranet,

web based application; ability to learn other PC-based software

applications

. Research Specialist

. Mortgage processing knowledge

. MI Real Estate License

. Strong customer service skills

. Deep knowledge of Real Estate and mortgage paper work as well as terms

& conditions.

. Office Experience - Scheduling, Telephone Skills, Typing,

Documentation Skills, Meeting Planning, Verbal Communication, Written

Communication, Dependability, Attention to Detail, Administrative

Writing Skills, Managing Processes, Organization, Analyzing

Information, Professionalism, Problem Solving,

EXPERIENCE

CitiBank, NA 10/12 - Present

Mortgage Processor

. Input proper loan information into the system for processing.

. Ensure that all loan documentation is complete, accurate, verified and

complies with company policy.

. Verify loan documents; including income, credit, appraisal and title

insurance ultimately preparing application for submittal to

underwriting.

. Review file documentation and make sure all items needed are

requested.

. Review purchase agreements and addendums.

. Prepare subordination packages.

. Gather information and take each file from pre-approval to closing.

Ross Mortgage Corp DBA Colonial Mortgage 08/10- 10/12

Mortgage Processor

. Verify, check and review mortgage documents for FHA, Conventional, and

reverse mortgages

. Prepare mortgage packaging for underwriter

. Pre-screen applications to determine if the file meets requirements

for Underwriter review

. Assist loan officers and borrowers with understanding and interpreting

of underwriter conditions

. Order tax scripts, credit reports, appraisals, flood certificates,

title work and verifying employment

National Realty Centers 03/04 - Present

Realtor

. Provided professional Real Estate services to buyers of new homes.

. Required excellent customer service skills, listening, following up on

requests, attention to detail, math calculation and effective verbal

communication.

. Negotiated sales contracts between buyers and seller

. Complete understanding of the building process in order to inform

buyers.

. Worked closely with mortgage lenders to obtain loan approval.

EDUCATION

Sharp Real Estate

University of Nebraska

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